Activity Block

You can add the Activity block to Self Service or Assisted Service phases to start or stop activity in a report. You can also nest activities to provide additional details.

Do not use Activity blocks for modules, as Designer reports module activity automatically.

Important

VAR action IDs are stripped of spaces and pipe characters (|). This includes implicit actions that are generated when a caller enters a shared module.

Start tab

Click Start to indicate this block is the start of the activity.

Enter the name of the activity (IVR Action) in the Activity field. Optionally, you can select a parent activity by clicking the Parent Activity drop-down menu.

Click Add Pair to include data, values, or variables to store in the metric data of the activity.

Stop Tab

Click Stop to indicate this block is the end of the activity.

Enter information in the following fields: Call Result, Call Result Reason, and Call Result Notes.

Next, click Add Pair to include data, values, or variables to store in the metric data of the activity.