Chat Custom Message Block

You can use the Chat Custom Message block to send a custom chat message to a contact. You can create a message using plain text, or specify a variable that contains the message you want to send.

Important

The Chat Custom Message block does not support Standard Responses or Field Codes. It also can't be used as a busy treatment.

Custom Messages tab

Use the Custom Messages tab to add and manage chat messages.

Nick Name (optional) is the name that chat contacts will see as being the sender of the custom chat message. You can enter a name, select a variable, or leave this field blank.

Click Add Message to enter the value of the message. If you want to specify the value with a variable, select Var and choose the appropriate variable.