This page was last edited on June 8, 2020, at 16:51.
Comments or questions about this documentation? Contact us for support!
The blocks in this category are used to interact with callers in various ways, such as to offer them a list of menu options ("Press 1 to speak with an agent"), collect their information (such as an account number), play them a message, or record their call (or a selected portion of the call).
The blocks shown depend on the features that are enabled and the type of application that is being built. For example, only Digital applications will see blocks related to Chat.
Use the links below to learn more about each block.
Presents a list of choices to callers.
Used in: Self Service
Plays audio messages to callers.
Used in: Self Service, Assisted Service
Starts or stops a call recording.
Used in: Self Service
Records a user's voice or DTMF inputs.
Used in: Self Service
Collects information from callers.
Used in: Self Service, Assisted Service
Sends a chat message to a contact.
Used in: Assisted Service
Emails the chat transcript to a contact.
Used in: Assisted Service, Finalize
Provides access to the latest chat transcript.
Used in: Assisted Service, Finalize
Sends an email containing a standard-response message to a user.