|Maintenance Notice - PDF Generation|
|Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.
These blocks are used to manage surveys offered to callers.
Use the links below to learn more about each block.
Sets up a survey for the caller.
Used in: Initialization, Self Service, Assisted Service *
* Surveys are typically offered during the Self Service phase and completed by an accepting caller after they have finished speaking with an agent in the Assisted Service phase. But if you have set up your survey to be Immediate, the caller can complete the actual survey while still in the Self Service phase of the application.