Callback VQ Watermark Block

This block enables you to check the number of callbacks that are queued for a specific virtual queue (VQ). The result is returned as a "watermark" value that represents the number of callbacks that are currently active (such as being dialed or routed to an agent) or waiting to be connected.

Important

This value does not include scheduled or completed callbacks.

You can add this block to the top level of a default type application.

For example, let's say you wanted to stop offering immediate callbacks when a certain number of calls are already in the queue. You could add this block to do a watermark value check for the specified VQ, and then use a Segmentation block to decide what to do when a certain value is reached.

Inputs tab

Specify the Callback VQ to check for the number of callbacks that are being dialed, routed to an agent, or waiting to be connected.

Results tab

Specify the variables in which to store the results of the query.