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Installing Workforce Management

This topic provides step-by-step instructions for installing and configuring Workforce Management (WFM), including creating your WFM database.

If you are migrating from a previous version of WFM, read the instructions in the “Workforce Management Migration Procedures” chapter of the Genesys Migration Guide before beginning your installation. In particular, WFM 8.1 requires a new, separate database into which your existing data is imported.

This topic includes the following pages:

You can install, create, and configure WFM components, by using the Configuration Wizards or perform these tasks manually. The procedures are the same to the end of the section Import the WFM Templates. For instructions about how to perform a manual setup of WFM Application objects, see Manually Create and Configure the Applications.

Genesys recommends that you do not install WFM components, by using a Microsoft Remote Desktop connection. The installation must be performed locally.

Before running Workforce Management Setup or the Installation and Configuration Wizards:

This page was last edited on September 27, 2017, at 17:15.
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