Daily Operations

After deploying Workforce Management (WFM), there are many tasks that, as a workforce administrator, you will need to perform regularly and sometimes on a daily basis. These topics provides information about setting up and performing these daily operations in your environment.

• Scheduling
• Performance, Adherence, Reports
• Forecasting
• User Security

• Calendar Management
• Time-Off Bidding (see also the Time-Off Primer)
• Task Sequencing

• E-mail Notifications
• Scheduling Meals & Breaks
• Enabling WaitLists
• Tracking Overtime