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WFM Metrics

Find everything you need to know about Workforce Management (WFM) metrics, by clicking on these topic links.

Tip
A period in these metrics refers to the specific granularity of the report being run. For Intra-day granularity a period is 15 minutes; for Daily granularity a period is 1 day; and so on.

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This page was last modified on September 27, 2017, at 09:15.