WFM Metrics

Find everything you need to know about Workforce Management (WFM) metrics, by clicking on these topic links.

• Schedule Summary Report
• Contact Center Performance Report
• Agent Adherence Report
• End Notes

Tip

A period in these metrics refers to the specific granularity of the report being run. For Intra-day granularity a period is 15 minutes; for Daily granularity a period is 1 day; and so on.