A successful Workforce Management (WFM) deployment requires more than installing and setting up the software. You must design effective strategies to use for translating corporate business rules into WFM objects and constraints. For this reason, it is important to understand key WFM concepts before configuring and using the application.
This topic introduces the WFM features and functions you must understand to effectively deploy this product in your enterprise, and provides procedures to help you install WFM and maintain it after it is up and running. Use the information in these sections to achieve an successful, customized deployment.