The WFM component connections table shows the connections that are configured on the Connections tab of each component’s Application object. These connections offer an alternative, but complementary, way of understanding the Workforce Management architecture. Here are some things to consider:
- As you can see, WFM Server acts as a hub, connecting to, and being connected to, every component.
- The WFM database, represented in the WFM component connections table by its Data Access Point (DAP) forms a different sort of central hub with many of the components connecting directly to it. Others connect indirectly, through WFM Server.
- Through its connection to Stat Server, WFM Data Aggregator provides one point of interaction between Workforce Management and the Genesys Framework. All components are connected to the Configuration Layer in the sense that they exist as objects in the Configuration Database.
- If you are using Management Layer, the Message Server connections and the WFM Solution object specification of the instance of Solution Control Server (SCS) used to control the solution also connect Workforce Management with the Genesys Framework.
WFM component connections
|Component name||Connections to:|
|Server||Builder||Daemon||Data Aggr.||Web||DAP||Stat Server||Msg Server|
|Database Utility (Backup-Restore Utility)||X|
- X—single connection
- X+—one or more connections
- (X)—optional connection
While the Transport Layer Security (TLS) configuration for WFM Server, Builder, and Data Aggregator adhere to the common guidelines in the Genesys Security Deployment Guide, the TLS configuration for WFM Web and Daemon does not. For information and procedures related to securing connections, see Securing connections on WFM servers.