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Genesys Customer Experience Insights 9.0.x Release Note

Genesys Customer Experience Insights is part of 9.x starting in
This page applies to Genesys CX Insights on-premises deployments only. For on-premises deployments, always use software that you download from Salesforce.
If you are deploying Genesys CX Insights in Genesys Multicloud CX private edition, always use software that you download from the Genesys JFrog repository, and follow the instructions for Genesys Multicloud CX, and refer to the Multicloud CX Release Notes.

This Release Note applies to all on-premises 9.0.x releases of Genesys CX Insights. Links in the Available Releases section enable you to access information regarding a specific release.

This Release Note applies to the following components:

  • Genesys Customer Experience Insights
  • Genesys Customer Experience Insights Ops
  • Genesys Customer Experience Insights DB

Available Releases

[+] Note about release order

Release 9.0.0:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows 04/30/21 Update X 04/01/21 General X 03/05/21 General X 02/01/21 Update X 12/23/20 Update X 11/13/20 General X 09/29/20 Update X 07/31/20 Update X 06/29/20 Update X 06/18/20 General Unavailable X 05/14/20 Update X 03/25/20 General X 12/18/19 General X 10/31/19 General X 09/23/19 Update X 07/29/19 Update X 06/26/19 General X 05/24/19 Update X 04/15/19 General X 12/21/18 General X 10/31/18 Update X 09/21/18 General X

The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Genesys Customer Experience Insights page in the Genesys Supported Operating Environment Reference Guide.

Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.

  • Windows 2016 for MicroStrategy Developer (For more information, refer to the MicroStrategy documentation here.)
Discontinued as of Date: June 30, 2023 Release:

  • IBM AIX LPAR Virtualization (all versions)
  • IBM DB (all versions)
  • Solaris (all versions)
  • Solaris Containers Virtualization (all versions)
  • Oracle 11.x
  • Red Hat Enterprise Linux 6.x
Discontinued as of Date: November 30, 2020 Release:

  • Microsoft Windows Server 2008
  • Microsoft SQL Server 2008
  • Hyper-V Server 2008
  • Microsoft Windows 7
  • VMWare (5.x and earlier)
  • PostgreSQL (9.4 and earlier)
  • Cassandra 2.0
  • Redis 3.0
Discontinued as of Date: June 30, 2020 Release:

Known Issues

You can find a cumulative list of the Known Issues and Recommendations for all 9.0.x releases of Genesys Customer Experience Insights, including the issues that are specific to Localized (International) releases, at the following links:

Related Resources

For additional information about Genesys Customer Experience Insights, see the following documentation:

Release Notes for other Genesys components are available here.

This page was last edited on November 23, 2023, at 10:22.
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