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Genesys Customer Experience Insights 9.0.x Release Note

Genesys Customer Experience Insights is part of 9.x starting in 9.0.007.03.

This Release Note applies to all 9.0.x releases of Genesys Customer Experience Insights. Links in the Available Releases section enable you to access information regarding a specific release.

This Release Note applies to the following components:

  • Genesys Customer Experience Insights
  • Genesys Customer Experience Insights Ops
  • Genesys Customer Experience Insights DB

Available Releases

[+] Note about release order

Release 9.0.0:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows
9.0.016.02 11/13/20 General X
9.0.015.04 09/29/20 Update X
9.0.015.02 07/31/20 Update X
9.0.015.01 06/29/20 Update X
9.0.015.00 06/18/20 General Unavailable X
9.0.014.03 05/14/20 Update X
9.0.014.02 03/25/20 General X
9.0.013.01 12/18/19 General X
9.0.012.01 10/31/19 General X
9.0.011.03 09/23/19 Update X
9.0.011.02 07/29/19 Update X
9.0.011.00 06/26/19 General X
9.0.010.05 05/24/19 Update X
9.0.010.04 04/15/19 General X
9.0.009.00 12/21/18 General X
9.0.008.00 10/31/18 Update X
9.0.007.03 09/21/18 General X

The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Genesys Customer Experience Insights page in the Genesys Supported Operating Environment Reference Guide.

Discontinued Support

[+] Note about discontinued items

  • IBM AIX LPAR Virtualization (all versions)
Discontinued as of Date: December 31, 2020 Release: 9.0.016.02
  • IBM DB (all versions)
Discontinued as of Date: December 31, 2020 Release: 9.0.016.02
  • Solaris (all versions)
Discontinued as of Date: December 31, 2020 Release: 9.0.016.02
  • Solaris Containers Virtualization (all versions)
Discontinued as of Date: December 31, 2020 Release: 9.0.016.02
  • Oracle 11.x
Discontinued as of Date: December 31, 2020 Release: 9.0.016.02
  • Red Hat Enterprise Linux 6.x
Discontinued as of Date: November 30, 2020 Release: 9.0.016.02
  • Microsoft Windows Server 2008
Discontinued as of Date: June 30, 2020 Release: 9.0.016.02
  • Microsoft SQL Server 2008
Discontinued as of Date: June 30, 2020 Release: 9.0.016.02
  • Hyper-V Server 2008
Discontinued as of Date: June 30, 2020 Release: 9.0.016.02
  • Microsoft Windows 7
Discontinued as of Date: June 30, 2020 Release: 9.0.016.02
  • VMWare (5.x and earlier)
Discontinued as of Date: June 30, 2020 Release: 9.0.016.02
  • Postgre SQL (9.4 and earlier)
Discontinued as of Date: June 30, 2020 Release: 9.0.016.02
  • Cassandra 2.0
Discontinued as of Date: June 30, 2020 Release: 9.0.016.02
  • Redis 3.0
Discontinued as of Date: June 30, 2020 Release: 9.0.016.02

Known Issues

You can find a cumulative list of the Known Issues and Recommendations for all 9.0.x releases of Genesys Customer Experience Insights, including the issues that are specific to Localized (International) releases, at the following links:

Related Resources

For additional information about Genesys Customer Experience Insights, see the following documentation:


Release Notes for other Genesys components are available here.

This page was last edited on November 17, 2020, at 18:26.

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