Genesys Customer Experience Insights Release Notes
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This release contains the following new features and enhancements:
- Interaction Flow Report enhancements — The definition of the report query is enhanced to improve performance for partitioned PostgreSQL RDBMS, including in scenarios where explicit Start Time and End Time values are specified. (GCXI-1939)
- Agent Details Report enhancements — The definition of the SM_RES_STATE_RSN_FACT logical table is enhanced to provide improved Resource State Reason reporting, which improves the performance of the Agent State Details Report. (GCXI-1949)
This release contains no resolved issues.
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.