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9.0.011.02

Genesys Customer Experience Insights is part of 9.x starting in 9.0.007.03.

Genesys Customer Experience Insights Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/29/19 Update X


Helpful Links


What's New

This release contains the following new features and enhancements:

  • Interaction Flow Report enhancements — The definition of the report query is enhanced to improve performance for partitioned PostgreSQL RDBMS, including in scenarios where explicit Start Time and End Time values are specified. (GCXI-1939)
  • Agent Details Report enhancements — The definition of the SM_RES_STATE_RSN_FACT logical table is enhanced to provide improved Resource State Reason reporting, which improves the performance of the Agent State Details Report. (GCXI-1949)


Resolved Issues

This release contains no resolved issues.


Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

This page was last edited on July 30, 2019, at 01:14.

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