Genesys Customer Experience Insights Release Notes
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This page applies to Genesys CX Insights on-premises deployments only. For on-premises deployments, always use software that you download from Salesforce.
This release contains the following new features and enhancements:
- Support for MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065 and Interactive Intelligence Server 11.3.0560.01489 (GCXI-6059)
This release contains the following resolved issues:
The attribute Detail > Handling Attempt Connection ID now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits. (GCXI-5983)
Scheduled monthly reports are now delivered as expected, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC. (GCXI-5840)
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.