Jump to: navigation, search

Genesys Customer Experience Insights Release Notes

Genesys Customer Experience Insights is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
04/13/22 General X


This page applies to Genesys CX Insights on-premises deployments only. For on-premises deployments, always use software that you download from Salesforce.

If you are deploying Genesys CX Insights in Genesys Multicloud CX private edition, always use software that you download from the Genesys JFrog repository, and follow the instructions for Genesys Multicloud CX, and refer to the Multicloud CX Release Notes.

Helpful Links

What's New

This release contains the following new features and enhancements:

  • Support for MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065 and Interactive Intelligence Server 11.3.0560.01489 (GCXI-6059)

Resolved Issues

This release contains the following resolved issues:

The attribute Detail > Handling Attempt Connection ID now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits. (GCXI-5983)

Scheduled monthly reports are now delivered as expected, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC. (GCXI-5840)

Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

This page was last edited on April 29, 2022, at 12:17.
Comments or questions about this documentation? Contact us for support!