9.0.015.01
Genesys Customer Experience Insights Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 06/29/20 | Update | X |
Helpful Links
Releases Info
Deployment Procedure
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- Transfer reporting enhancement — A new attribute, Source Last VQueue in the CX Insights > Detail > Transfer folder, enables data to be organized by the name of the last virtual queue in which the interaction traveled before it was handled. (GCXI-3118)
- Miscellaneous enhancements:
- Support for MicroStrategy 2020 Update 1 (11.2.0100.38862) (GCXI-3064)
- Support for VitaraСharts 4.4.5.627 (GCXI-3064)
- Support for nginx 0.30.0 (GCXI-3009)
Resolved Issues
This release contains the following resolved issues:
When exporting dossiers (dashboards) to PDF, VitaraСharts widgets are now exported correctly. Previously in such scenarios, VitaraСharts widgets were displayed with a black background. For more information, see the VitaraСharts web site. (GCXI-3216)
The GCXI container no longer fails to start in scenarios where the TOMCAT_ADMINPWD environment variable contained parentheses. Previously in GCXI release 9.0.014.02 deployments, the container failed to start in such scenarios. (GCXI-2941)
In duplicated projects, reports that use FreeFormSql now run correctly. Previously in GCXI release 9.0.014.02 deployments, the following reports failed in such scenarios:
- Interaction Flow Report
- Agent Details Activity Report
- Any custom reports that use FreeFormSql
(GCXI-2867)
Applying localization to GCXI no longer affects project properties. Previously, applying localization reset project properties to default values. (GCXI-2833)
Upgrade Notes
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.