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Genesys Customer Experience Insights is part of 9.x starting in

Genesys Customer Experience Insights Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/29/20 Update X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • Transfer reporting enhancement — A new attribute, Source Last VQueue in the CX Insights > Detail > Transfer folder, enables data to be organized by the name of the last virtual queue in which the interaction traveled before it was handled. (GCXI-3118)
  • Miscellaneous enhancements:
    • Support for MicroStrategy 2020 Update 1 (11.2.0100.38862) (GCXI-3064)
    • Support for VitaraСharts (GCXI-3064)
    • Support for nginx 0.30.0 (GCXI-3009)

Resolved Issues

This release contains the following resolved issues:

When exporting dossiers (dashboards) to PDF, VitaraСharts widgets are now exported correctly. Previously in such scenarios, VitaraСharts widgets were displayed with a black background. For more information, see the VitaraСharts web site. (GCXI-3216)

The GCXI container no longer fails to start in scenarios where the TOMCAT_ADMINPWD environment variable contained parentheses. Previously in GCXI release deployments, the container failed to start in such scenarios. (GCXI-2941)

In duplicated projects, reports that use FreeFormSql now run correctly. Previously in GCXI release deployments, the following reports failed in such scenarios:

  • Interaction Flow Report
  • Agent Details Activity Report
  • Any custom reports that use FreeFormSql


Applying localization to GCXI no longer affects project properties. Previously, applying localization reset project properties to default values. (GCXI-2833)

Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

This page was last edited on July 30, 2020, at 12:23.
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