100.0.023.0000
Genesys Customer Experience Insights Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 10/04/21 | General | X |
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Deployment Procedure
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What's New
This release contains the following new features and enhancements:
- Billing Data Reports — New reports in the GCXI > Billing Data folder provide detailed information about your usage, as follows:
- GVP minutes and ports usage: IVR Usage Report
- Named and Concurrent Users Count usage: Inbound Voice User report
- To support this change, several new objects are added to the GCXI Project; for more information, see the Genesys CX Insights 9.0 Projects Reference Guide.
- For more information about Billing Data Server, see the BDS documentation.
- (GCXI-4847)
- Callback customization enhancements — New attributes, Dial Result and Desired Time, in the GCXI > Callback > Detail folder enable you to customize the Callback Details report to organize report data based on the final result of the callback and the customer's desired callback time.
- For information about applying these customizations, see Customize the report to filter by Desired Time and Dial Result in the Genesys Customer Experience Insights User's Guide.
- (GCXI-5343)
Resolved Issues
This release contains the following resolved issues:
The ANI Details Dashboard (and underlying ANI Details Report) now correctly displays the Media Type. Previously, null values appeared in the Media Type column. (GCXI-5470)
In deployments where SAML is configured for SSO, SAML Authentication can now be selected as a login method. Previously, in deployments with MicroStrategy Update 1, SSO Authentication could not be selected as a login method unless you manually enabled SSO in Admin. (GCXI-5459)
Reports in the Chat folder now appear as expected. Previously in some scenarios, several reports were missing from this folder. (GCXI-5453)
Genesys CX Insights now correctly calculates Pending and Pending Overdue metrics in reports. Previously, incorrect results appeared in reports, but a simple SQL query returned a correct result. (GCXI-5381)
Upgrade Notes
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.