enable-sdr
Section: agg-feature
Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 8.5.001.30
Instructs RAA to enable SDR aggregate tables: SDR_ACTIVITY, SDR_SESS_MILESTONE, SDR_SESSION and SDR_SESS_BLOCK . To have RAA exclude SDR aggregate data, remove this option from this section.
100.0.025.0100
Genesys Customer Experience Insights Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 12/20/21 | General | X |
Helpful Links
Releases Info
Deployment Procedure
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- A new report, ANI Details Report, enables you to explore outcomes of customer interactions based on Automatic Number Identification (ANI), including organization by Hour of Day. (GCXI-5550)
- This release includes important security fixes related to the Apache Log4j 2 vulnerability (CVE-2021-44228).
Resolved Issues
This release contains the following resolved issues:
If the enable-sdr option is not enabled, the Weekly Self Service Containment Dashboard is now hidden. (GCXI-5238)
In the Agent Details Activity Report, the Session Key column now correctly shows all expected data. Previously, data was sometimes partly hidden due to a problem with the column width. (GCXI-5500)
The Task Detail Report now correctly populates data in all columns. Previously in environments with Genesys CX Insights 100.0.024.0000, only the Due Date Time column was populated, and all other fields were empty. (GCXI-5727)
On deployments that use Oracle DBMS, you can now restrict data in reports using multiple MicroStrategy Security Filters having similar SQL structures, without expecting any error. Previously in certain scenarios where more than one filter had similar sub-queries or other structural similarities, an error message could appear in the Genesys CX Insights JDBC log file, such as:
ORA-00904: "A": invalid identifier.(GCXI-5728)
Upgrade Notes
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.