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100.0.027.0001

Genesys Customer Experience Insights Release Notes


Genesys Customer Experience Insights is part of 9.x starting in 9.0.007.03.
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
04/01/22 General X X


Helpful Links


What's New

This release contains the following new features and enhancements:

  • A new Transfer Dashboard is now available in the Dashboards folder. For more information, see the Genesys CX Insights User’s Guide. (GCXI-5662)
  • A new metric, Consult Initiated Time, is added in the folder GCXI > Detail > Handling Attempt. (GCXI-5977)


Resolved Issues

This release contains no resolved issues.


Upgrade Notes

No special procedure is required to upgrade to release 100.0.027.0001.

This page was last edited on April 13, 2022, at 19:06.
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