9.0.017.01
Genesys Customer Experience Insights Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 02/01/21 | Update | X |
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Releases Info
Deployment Procedure
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What's New
This release contains the following new features and enhancements:
- Operating environment updates — This release includes updates to all included CentOS packages.
Resolved Issues
This release contains the following resolved issues:
The Application prompt is removed from the Designer > Activity Summary Report. This prompt was present in previous releases, but not supported. (GCXI-4351)
On the Bot Analytical dashboard, values are now displayed without digit group separators (,). Previously, numbers larger than 1000 were displayed with the format ##,###,###, rather than ## ### ###. (GCXI-4299)
On the Final Disposition Dashboard, trend lines for the following metrics now appear on the bar chart:
- Entered in Self-Service
- Contained in Self-Service
- Entered in Assisted Service
- Abandoned in Queue
- Routed to DN
- Routed to Agent
Previously, the trend lines were missing. (GCXI-4297)
SSO authentication now completes successfully in scenarios where AWS Application Load Balancer is deployed an MPLS environment. Previously in such scenarios, authentication could fail. (GCXI-4291)
In the Agent Details Activity Report, filtering by State Name now works correctly. Previously in some circumstances, applying this filter could result in an error similar to the following:
Error when editing filter sub expression. Please review your answers. Warning! Incorrect number format, please try again.(GCXI-4262)
Long values are now displayed fully in the Interaction ID, Session Key, and other GUID fields of several reports. Previously, values 19 digits or longer were not displayed in full. (GCXI-4225)
Upgrade Notes
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.