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Section: agg-feature
Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process

Instructs RAA to enable SDR aggregate tables: SDR_ACTIVITY, SDR_SESS_MILESTONE, SDR_SESSION and SDR_SESS_BLOCK . To have RAA exclude SDR aggregate data, remove this option from this section.

Genesys Customer Experience Insights Release Notes

Genesys Customer Experience Insights is part of 9.x starting in
Release numbers and refer to the same version of Genesys Customer Experience Insights software. The release package contains the Genesys Customer Experience Insights software.
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
01/28/22 General X

Helpful Links

What's New

This release includes the following new features:

  • This release includes important security fixes related to the Apache Log4j 2 vulnerability (CVE-2021-45105). (CVE-2021-44832). In particular, the Log4j library included with Genesys CX Insights has been upgraded to 2.17.1. (GCXI-5832)
  • Support for MicroStrategy 2021 Update 4.1 - 11.3.0460.00602 (GCXI-5820)

Resolved Issues

This release contains the following resolved issues:

If the Weekly Self Service Containment Dashboard is hidden and the option enable-sdr is disabled, the underlying dataset Dashboards > Datasets > Weekly Self-Service Statistics Report is now hidden. (GCXI-5802)

Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

This page was last edited on January 28, 2022, at 19:45.
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