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CX Contact Release Notes

CX Contact is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
01/17/20 General Under Shipping Control X

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What's New

This release contains the following new features and enhancements:

  • PGP encryption for data in transit is now supported. Contact Lists, Suppression Lists and Analytics exports can now be PGP encrypted to secure data during upload and download from CXContact. (CLOUDCON-7488)
  • It is now possible to create custom Compliance rules. Using JS expression users can create Bespoke Compliance rules and enable apply these rules to Campaign Groups in the same way standard Compliance rules are applied. (CLOUDCON-9061)
  • When editing a campaign group the Contact list dropdown menu is now listed in alphabetical order. (CLOUDCON-9144)
  • Analytics now provides a format configuration option for managing Time conversion for the time and duration fields. For example, milliseconds can be rounded seconds, or seconds with a decimal place to 1 or 2 or 3 positions. (CLOUDCON-8870)
  • Improvements have been made to the List Automation user interface to support SFTP over MPLS with new file server, directory and public key fingerprint options. (CLOUDCON-9092)
  • All drop down menu options are now listed alphabetically. This includes all menus found in Campaign Group, Upload rule, Label, Contact attempt, Suppression and Session Profiles. (CLOUDCON-9036)
  • Advanced Selection rules that are built using Visual Editor are now converted in SQL when a user disables the visual editor to access free-form SQL advanced options. (CLOUDCON-8848)
  • To enable detailed event logging a new Trace connection attempt option was added to List Automation. (CLOUDCON-8842)
  • An exported List Rule can now be imported into CX Contact. (CLOUDCON-8817)
  • Table panel has been enhanced to support custom column options. (CLOUDCON-8374)

Resolved Issues

This release contains the following resolved issues:

Updating a Campaign Group when a Disposition code matches the call result is now working as expected. (CLOUDCON-9118)

When logging into CX Contact with inadequate credentials, an error message appears informing the user that they do not have the correct credentials. Previously, logging into CX Contact with inadequate credentials caused the screen to go blank. (CLOUDCON-9113)

Page reloading now works as expected after an automatic sign out from the user interface occurs. (CLOUDCON-9040)

Errors no longer occur when creating advanced Selection Rules and malformed SQL is no longer created when using Visual Editor. (CLOUDCON-8843)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on June 16, 2020, at 09:20.
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