Jump to: navigation, search

CX Contact Release Notes

CX Contact is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
09/20/19 General Under Shipping Control X

Helpful Links

Releases Info

Product Documentation

Genesys Products

What's New

This release contains the following new features and enhancements:

  • Searching for records in suppression lists now supports multiple list search options. Previously, only one suppression list was available to search against. (CLOUDCON-8248)
  • The Treatments view no longer appears as a modal window. A new Summary tab has also been added to the sub-menu. (CLOUDCON-8172)
  • In Analytics, a new sumtable panel is now available. (CLOUDCON-7022)
  • A new treatment Copy Contact has been added to the list of available Retry Options. The Copy Contact treatment can be applied to the call result or disposition code and allows to copy an active contact into a different contact list either as General or as Rescheduled.

Resolved Issues

This release contains the following resolved issues:

In Analytics, it is now possible to remove a dashboard as the default dashboard. (CLOUDCON-8304)

The Show spinner now appears on all panels while loading in Analytics. (CLOUDCON-8265)

There is now a Mobile option and a Landline option in the Value dropdown menu in Campaign templates. Previously, the Mobile option was named Wireless and no Landline option existed. (CLOUDCON-8255)

The OtherX fields and ClientID in selection rules when numeric type is used now work properly. (CLOUDCON-8155)

The filtering rules with CONTAINS and IS [NOT] EMPTY clauses now work properly. (CLOUDCON-8154)

In Analytics, a notification has been included for fields where a numeric value is required. (CLOUDCON-8112)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on September 23, 2019, at 23:25.
blog comments powered by Disqus