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CX Contact Release Notes

CX Contact is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
06/25/19 General Under Shipping Control X

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What's New

This release contains the following new features and enhancements:

  • List Builder now nullifies binary characters during ingestion. (CLOUDCON-7481)
  • When editing a contact list, the Caller ID is now displayed and can be modified. (CLOUDCON-7384, CLOUDCON-7364)
  • Contact Time rules are no longer limited to 15-minute increments. You can now specify a value (in Minutes) in the Minutes option. (CLOUDCON-7337)
  • It is now possible to manually delete contact information records from a suppression list. (CLOUDCON-7327)
  • When creating a List Automation job for exporting contact lists, it is now possible to select a Use label option. This option replaces the Other1-OtherN fields with the field names from the associated list labeling schema. (CLOUDCON-7222)
  • It is now possible to configure the Time format on an Analytics dashboard. (CLOUDCON-7219)
  • When downloading a contact list from the User Interface, CX Contact now replaces the Other1-OtherN user-defined fields with the field labels assigned to the contact list. (CLOUDCON-7215)
  • CX Contact Analytics now includes a new User Actions index to audit user events. The system administrator can now track who did what and exactly when. (CLOUDCON-7141)
  • When importing a contact list, you now see a progress bar in the Size column. The progress bar displays the current status of the import process. (CLOUDCON-7136)
  • A yellow warning icon was added next to problematic services in the About Help > Current Version section of the User Interface. (CLOUDCON-7088)
  • The CX Contact Analytics SanKey panel can now support additional parameters. Previously, this panel only supported three parameters. (CLOUDCON-7018)
  • You can now edit a CX Contact Analytics dashboard label. This new option enables you to define each system field value name. (CLOUDCON-7013)
  • The User Interface now supports a tabular layout, meaning that pages now open in new tabs, allowing you to easily switch back and forth between tasks. Previously, the current page closed when you navigated to a new page within the User Interface. (CLOUDCON-6680)

Resolved Issues

This release contains the following resolved issues:

A delivery confirmation message is now sent when an email is sent from an email dialing profile. (CLOUDCON-7293)

You can now write an email using an email address that contains both upper and lowercase letters. (CLOUDCON-7292)

The default Email Opt Out Suppression list appears as a required suppression for Email dialing profiles alone. (CLOUDCON-7264)

You can now send an SMS with more than 160 characters. Sending an sms with more than 160 characters is enabled with SMS Concatenation. That is, delivering content with more than 160 characters requires the system to send multiple sms's that can lead to a cost implication. (CLOUDCON-7262)

The Max Queue Size value and the Minimum and Optimal Buffer size values on the Advanced tab are now transferred to the CME Campaign Object settings successfully. (CLOUDCON-7253)

When previewing imported HTML in an Email profile, all of the preview content is contained within the preview frame. (CLOUDCON-7251)

Records are no longer flushed from a contact list that is created using an Upload rule whose target contact list does not have new records. (CLOUDCON-7214)

Data associated with the Last Modified Date on the Lists tab is now updated when the Flush and Append option is selected. (CLOUDCON-7213)

A delivery confirmation message is now sent when an SMS is sent from an SMS dialing profile. (CLOUDCON-7165)

CX Contact maintains performance when a high volume of selection rules are utilized within an Upload rule. (CLOUDCON-7137)

The At (@) symbol cannot be included in a Campaign Group name. (CLOUDCON-7104)

In Power (Email & SMS), Power IVR, Progressive IVR, and Push Preview modes the minimum and optimal buffer values are now displayed as percentages on the Dialing Profile > Advanced tab. (CLOUDCON-6924)

When creating a Voice Dialing Profile using a Campaign Template, a loading animation is now displayed after you click Create or Create and Run. (CLOUDCON-6696)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on June 26, 2019, at 11:47.
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