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Genesys Softphone 9.0.x Release Note

Genesys Softphone is part of 9.x starting in 9.0.001.01.

This Release Note applies to all 9.0.x releases of Genesys Softphone. Links in the Available Releases section enable you to access information regarding a specific release.

Available Releases

[+] Note about release order

Release 9.0.0:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows Mac OS
9.0.027.02 12/21/23 General X
9.0.026.05 11/23/23 Hot Fix X
9.0.026.03 09/28/23 General X X
9.0.025.03 08/22/23 Update X X
9.0.024.06 06/29/23 General X X
9.0.023.04 03/30/23 General X X
9.0.022.08 02/28/23 Hot Fix X
9.0.022.07 02/24/23 Hot Fix X
9.0.022.06 12/22/22 General X X
9.0.021.08 11/03/22 Hot Fix X
9.0.021.07 10/03/22 General X X
9.0.020.10 07/20/22 General X X
9.0.019.06 04/21/22 General X X
9.0.018.10 03/10/22 Hot Fix X
9.0.018.09 02/10/22 Hot Fix X X
9.0.018.06 12/16/21 General X X
9.0.017.04 10/08/21 General X X
9.0.016.06 07/15/21 General X
9.0.015.04 04/23/21 Hot Fix X X
9.0.015.03 03/25/21 General X X
9.0.014.13 12/21/20 Hot Fix X X
9.0.014.12 12/17/20 General X X
9.0.013.03 09/24/20 General X
9.0.012.04 06/25/20 General X
9.0.011.03 04/30/20 General X
9.0.010.08 02/27/20 General X
9.0.009.05 12/10/19 Hot Fix X
9.0.009.03 11/14/19 General X
9.0.008.06 10/11/19 Hot Fix X
9.0.008.05 08/30/19 General X
9.0.007.09 06/27/19 General X
9.0.006.02 05/10/19 General X
9.0.005.10 04/05/19 Hot Fix X
9.0.005.09 03/22/19 Hot Fix X
9.0.005.08 03/08/19 Hot Fix X
9.0.005.06 02/28/19 General X
9.0.004.10 12/21/18 General X
9.0.003.04 07/02/18 General X
9.0.002.06 05/31/18 General X
9.0.001.01 03/15/18 General X

The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Genesys Softphone page in the Genesys Supported Operating Environment Reference Guide.

For information about 8.5.x releases of Genesys Softphone, see the 8.5 Release Note (Cumulative).

Discontinued Support

[+] Note about discontinued items


The following operating systems are no longer supported for Genesys Softphone:

  • Microsoft Windows 7
  • Microsoft Windows 8
  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2016
Discontinued as of Date: July 20, 2022 Release: 9.0.020.10

Known Issues

You can find a cumulative list of the Known Issues and Recommendations for all 9.0.x releases of Genesys Softphone, including the issues that are specific to Localized (International) releases, at the following links:

Related Resources

For additional information about Genesys Softphone, see the following documentation:

  • The documentation related to this software is available from the Genesys Softphone page.

Release Notes for other Genesys components are available here.

This page was last edited on December 21, 2023, at 09:47.
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