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Genesys Softphone Release Notes

Genesys Softphone is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
06/25/20 General X

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What's New

This release contains the following new features and enhancements:

  • Genesys Softphone is now localized in the following languages that are supported by Workspace Desktop Edition and Workspace Web Edition: Arabic, German, Spanish, French, French (Canada), Italian, Japanese, Korean, Dutch, Polish, Portuguese (Brazil), Russian, Turkish, Chinese (Traditional), Chinese (Simplified). (SOFTPHONE-713)

Resolved Issues

This release contains the following resolved issues:

In Connector mode, Genesys Softphone now better supports situations where the client (for example, WWE) did not fully initialize the connector session. Previously, in that situation, Genesys Softphone required a restart to be able to accept a new client session. (SOFTPHONE-878)

In Standalone mode, Genesys Softphone no longer exits unexpectedly when a new call is received in environments where the setting gui_tabs does not contain the value calls. (SOFTPHONE-864)

Genesys Softphone configured with system.security.use_srtp = "force" now correctly accepts a "best-effort SRTP" offer (RFC 5939). (SOFTPHONE-856)

In Connector mode, the resiliency of the session management by Genesys Softphone was improved under conditions where the request sequence from the connector client around the end of the session is not reliable. Previously, under those conditions which could happen when the client browser encounters performance issues, a manual Genesys Softphone restart might have been required. (SOFTPHONE-854)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on September 24, 2020, at 18:22.
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