9.0.002.06

Genesys Softphone Release Notes

9.x

Genesys Softphone is part of 9.x starting in 9.0.001.01.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
05/31/18	General					X

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• List of 9.0.x Releases
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Product Documentation

• Genesys Softphone

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Genesys Softphone now supports the UNENCRYPTED_SRTCP parameter per RFC 4568. It also understands "best-effort SRTP" (optional SRTP offer) per RFC 5939, accepting or rejecting SRTP based on the configured security policy. This mode can be specified through the 'use_srtp' option.
• The local IP address selection mechanism of Genesys Softphone has been improved to better support environments where the network used for SIP Communication, typically a VPN, is enabled after Genesys Softphone has started SIP registration. Edit the configuration file included in your Genesys Softphone package to set the value of the 'public_address' option to the network subnet addresses: "$net:<subnet>". For example: "$net:192.168.0.0/16".
• Genesys Softphone now supports Automatic Gain Control for the customer audio stream. This allows agents to hear their customers with a normalized volume level, meaning that they will not have to constantly manually adjust the volume controls. Edit the configuration file included in your Genesys Softphone package to set the value of the 'rx_agc_mode' option to '1'.

Resolved Issues

This release contains the following resolved issues:

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When Genesys Softphone is installed with a secured HTTP connector based on a self-signed certificate by an Administrator, agent can now run Genesys Softphone with a non-Admin Windows account. (SOFTPHONE-472)

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If the HTTP connector does not allow proper operations of Genesys Softphone in Agent Desktop, agents are now informed by a message in the System Tray. (SOFTPHONE-447)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.002.06.