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Known Issues and Recommendations

Genesys Softphone

The Known Issues and Recommendations section is a cumulative list for all 9.0.x releases of Genesys Softphone. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.


See also Internationalization Issues.



When Genesys Softphone is installed in HTTPS connector mode with the "Self Signed Certificate" option, Workspace running in Firefox version 57 or higher cannot properly connect to Genesys Softphone to configure and activate it. Workaround: Execute the script Certificates\Self-Signed\Firefox\add_certificates.bat from the installation directory after the standard installation is complete.

ID: SOFTPHONE-545 Found In: 9.0.005.06 Fixed In: 9.0.005.09


Internationalization Issues

Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Genesys Softphone unless otherwise noted in the issue description.


There are no internationalization issues for this product.


This page was last edited on March 22, 2019, at 12:57.

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