9.0.009.03

Genesys Softphone Release Notes

9.x

Genesys Softphone is part of 9.x starting in 9.0.001.01.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
11/14/19	General					X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Softphone

Genesys Products

• List of Release Notes

What's New

• Support for Microsoft Windows Server 2019 operating system for Genesys Softphone. See the Genesys Softphone page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems. (SOFTPHONE-757)
• Support for Microsoft Hyper-V Server 2019 for VDI deployments. See the Prerequisites section on the Genesys Softphone page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems. (SOFTPHONE-757)
• You can now deploy Genesys Softphone in Connector Mode and control it from a custom agent desktop by using an HTTP REST API, similar to how Genesys Softphone integrates with Workspace Web Edition and Workspace Desktop Edition for configuration, registration, and volume control. (SOFTPHONE-668)

Resolved Issues

This release contains the following resolved issue:

• In deployments where the SIP registration address is defined as SRV records pointing at different deployment regions ("SRV targets"), the DNS resolution has been improved to avoid the switch of regions ("SRV Targets") when only a subset of the SIP nodes of the current region fail. (SOFTPHONE-741)

Upgrade Notes

No special procedure is required to upgrade to release 9.0.009.03.