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Genesys Softphone Release Notes

This is the first 9.x release of Genesys Softphone.

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/15/18 General X

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What's New

This release contains the following new features and enhancements:

  • Real-time voice quality indicator: The Genesys Softphone icon in the system taskbar now notifies agents of possible voice quality problems.
  • It is now possible to specify the Genesys Softphone diagnostic options through the HTTP connector when an agent logs in. This applies to the following options:
    • enable_logging
    • log_file
    • log_level
    • log_options_provider
    • log_options_endpoint
    • log_segment
    • log_expire
    • log_time_convert
    • log_time_format

Resolved Issues

This release contains the following resolved issues:

In deployments where a Session Border Controller is used, the switch-over to another SIP Registrar has been improved for the following scenarios:

  • SIP registration times out
  • Any of the 408/480/486/500/503/504 error codes are returned from SBC, indicating a temporary failure


If Genesys Softphone cannot negotiate the RTP Payload using rfc2833, it now uses the InbandRTP DTMF method instead. (SOFTPHONE-398)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on March 15, 2018, at 16:04.
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