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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value

Table SDR_BOTS_FACT

Description

Introduced: 8.5.015.19. Supported only in certain Genesys Engage cloud and on-premises deployments.

In partitioned databases, this table is partitioned.


This table describes voice bot and chat bot activity during interaction flows orchestrated by applications developed with Genesys Designer.

Each row in this table records a bot session, which represents a single conversation between a customer and the bot service that was invoked by the Bot block in the Designer application, while the interaction was being processed by the application. A session starts when the Bot block receives voice or chat input from the customer and ends when Designer either moves to an intent block or to an Error Handler block. There might be multiple bot sessions within a single Session Detail Record (SDR) session.


Tip
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Column List

Legend

Column Data Type P M F DV
CREATE_AUDIT_KEY NUMBER(19) X X
UPDATE_AUDIT_KEY NUMBER(19) X
SESSION_ID VARCHAR2(50 CHAR) X X
START_DATE_TIME_KEY NUMBER(10) X X X
SEQUENCE_ID NUMBER(10) X X
END_DATE_TIME_KEY NUMBER(10) X X
INTERACTION_ID VARCHAR2(50 CHAR) X X
DURATION_MS NUMBER(19) X 0
LAST_INTENT_SEQUENCE_ID NUMBER(10) X -2
START_TS_MS NUMBER(19) X
END_TS_MS NUMBER(19) X
MEDIA_TYPE_KEY NUMBER(10) X X -2
BOT_ATTRIBUTES_KEY NUMBER(10) X -2
BOT_INTENT_KEY NUMBER(10) X -2
BOT_MILESTONE_KEY NUMBER(10) X -2

CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.

UPDATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify recently modified data.

SESSION_ID

The ID as assigned to the SDR session by Orchestration Server. In combination with SEQUENCE_ID and the START_DATE_TIME_KEY, the SESSION_ID forms the value of the composite primary key for this table. You can use the SESSION_ID and the START_DATE_TIME_KEY to link the SDR_BOTS_FACT record with an SDR_SESSION_FACT record.

START_DATE_TIME_KEY

Identifies the start of a 15-minute interval in which the bot session started. Use this value as a key to join the fact tables to any configured DATE_TIME dimension, in order to group the facts that are related to the same interval and/or convert the START_TS timestamp to an appropriate time zone. In combination with SESSION_ID and SEQUENCE_ID, the START_DATE_TIME_KEY forms the value of the composite primary key for this table in nonpartitioned as well as in partitioned databases.

SEQUENCE_ID

The unique identifier of the Bot block sequence within the SDR. In combination with SESSION_ID and the START_DATE_TIME_KEY, the SEQUENCE_ID forms the value of the composite primary key for this table.

END_DATE_TIME_KEY

Identifies the start of a 15-minute interval in which the bot session ended. Use this value as a key to join the fact tables to any configured DATE_TIME dimension, in order to group the facts that are related to the same interval and/or convert the END_TS timestamp to an appropriate time zone.

INTERACTION_ID

The unique identifier of the interaction, as assigned by SIP Server. Use this field to join SDR_BOTS_FACT with a corresponding interaction record in the INTERACTION_FACT table, by using the following condition:

SDR_BOTS_FACT.INTERACTION_ID = INTERACTION_FACT.MEDIA_SERVER_IXN_GUID

DURATION_MS

The duration of the bot session, in milliseconds.

LAST_INTENT_SEQUENCE_ID

Identifies the SEQUENCE_ID of the bot session associated with the last intent recognized during the SDR session. If the LAST_INTENT_SEQUENCE_ID is the same as the SEQUENCE_ID of the record, the bot session was the session in which the last intent was detected.

START_TS_MS

The UTC-equivalent value, in milliseconds, of the date and time at which the bot session started.

END_TS_MS

The UTC-equivalent value, in milliseconds, of the date and time at which the bot session ended.

MEDIA_TYPE_KEY

The surrogate key that is used to join the MEDIA_TYPE dimension to the fact tables. Bot sessions can be voice or chat.

BOT_ATTRIBUTES_KEY

The surrogate key that is used to join the BOT_ATTRIBUTES dimension to the fact tables.

BOT_INTENT_KEY

The surrogate key that is used to join the BOT_INTENT dimension to the fact tables.

BOT_MILESTONE_KEY

The surrogate key that is used to join the SDR_MILESTONE dimension to the fact tables.

Index List

CODE U C Description
I_SDR_BOTS_FACT_SDT Improves access time, based on the Start Date Time key.

Index I_SDR_BOTS_FACT_SDT

Field Sort Comment
START_DATE_TIME_KEY Ascending

Subject Areas

No subject area information available.

This page was last edited on November 12, 2020, at 21:28.
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