Facts Subject Area
In addition to referring to dimension tables, some fact tables refer to other fact tables. This subject area diagram depicts the interrelationships between subject area fact tables.
Subject Area Dimensional Model Tables
|Represents a callback-related event.
|Represents a snapshot of outbound campaign calling list metrics.
|Represents the loading and unloading of an outbound campaign group session.
|Represents the states of a campaign group session.
|Represents a processing attempt for an outbound campaign contact.
|Represents interactions from the perspective of a customer experience.
|Represents a summary of each attempt to handle an interaction. It encompasses the mediation process that is required to offer the interaction to a target handling resource, as well as the activities of that target handling resource.
|Provides detailed interaction-handling state information in the context of an interaction resource fact. It facilitates interval-based reporting for interaction-related resource states.
|Describes interaction activity with respect to ACD queues, virtual queues, interaction queues, and interaction workbins.
|Represents agent resource states, summarized across all media.
|Represents agent resource media sessions from login to logout, summarized to the media type.
|Represents agent resource states, summarized to the media type.
|Represents agent resource state reasons, summarized to the media type.
|Describes the association of a calling list to an outbound campaign.
|Describes the association of an agent or place group to an outbound campaign.
|Describes the membership of places in place groups.
|Describes the membership of resources in resource groups.
|Describes an agent's skills and proficiency levels.
This page was last edited on June 22, 2022, at 23:37.