The feature supports three types of voicemail notifications:
- Message Waiting Indicator (MWI).
- Email (SMTP) operates through your standard SMTP email server.
- Web (HTTP) enables you to invoke web services to send notifications.
MWI, obviously, helps only when users are near their phones. SMTP and HTTP can notify practically anyone with internet access, and also include message information such as the caller's name, the time of the call, and the message priority.
For email and the web, you configure the notifications as part of a voicemail profile, though you also set default values for most fields.
After you enable notifications in a voicemail profile, you can enable or disable either type of notification for each user or user group to which you've assigned the profile. Settings at the profile level also determine whether users can control notifications themselves. See Voicemail profiles for details.
SMTP and HTTP setup
To use SMTP to generate notifications, you must identify your SMTP server and security protocol by setting the SMTP configuration options in Genesys Administrator.
To use HTTP to generate notifications, you must set up your own web services. Then you identify the web service URL to Feature Server, which you do in the Notification defaults detailed below and in your Voicemail Profiles.
You set notification defaults to serve as values that the system uses if the voicemail profile doesn't contain a value for a given field.
To set notification defaults:
- Log into GAX as an administrator (GAX IP address:port/gax). Under Operations > SIP Voicemail & Call Settings > Voicemail, select Settings. Click Notification Defaults and complete the settings that apply to your chosen notification method (SMTP or HTTP):
|Applies to||Setting||Values (default value in bold)||Description|
|SMTP||Email From Address||user@domain||The email address from which you want to send notifications. If you are using the TLS or SSL protocol, you must type the same address that you specified as the username in the SMTP configuration options section in Genesys Administrator.|
|SMTP||Email Subject||Genesys Voicemail Notification: New Message from <CallerID>, any subject line||The Subject line of the notification email. It can contain any of the parameter tokens available in the Email Message Body.|
|SMTP||Email Message Body||Mailbox <MailboxID> has a new message from <CallerID>, any text|| The body of the notification email. It can contain any of the following parameter tokens, which are replaced by actual values in the delivered message. To insert a parameter, type < and select from the list, or type the tag name surrounded by brackets <tagname>. The message also includes any static text you type.
|SMTP and HTTP||FS GAX URL||none, GAX URL||The Feature Server Genesys Administrator Extension URL forms the root of the Voicemail Access URL that the user clicks to go directly to the message. Use the format: http://GAX server host:GAX server port/gax/?login#!|
|HTTP||Web Service URL||none, Web Service URL||The URL of the web service you set up to handle HTTP notifications. Use the format: http://host:port|
|HTTP||Web Service Message Parameters||
| The parameter tokens available for the web notification message, formatted as key-value pairs (such as caller=<CallerID>). Other text is ignored. To insert a parameter, type < and select from the list, or type the tag name surrounded by brackets <tagname>.
|HTTP||Web Service Name||External Notification Service, any text||The name you give to identify your web service; for example, Voicemail Notification Service. The user sees this name as a tab in their user profile.|