Provisioning user groups

You create users groups and perform most provisioning in Genesys Administrator. In GAX, you can only assign a voicemail profile and set voicemail notification preferences.

To provision a user group:

1. Log into GAX as an administrator (GAX IP address:port/gax). Under Operations > SIP Voicemail & Call Settings, select User Groups. Search for and click the user name of the user group that you want to provision.
2. Select a voicemail profile.

Email Notifications

1. Click Email Notifications to set the values for this user group. These values apply only if the associated voicemail profile has email notifications enabled.
2. Select On or Off to enable or disable notifications by email.
3. If you have enabled email notifications, in Email To type the email address to which you want the notifications sent. Use the standard address format: name@domain.
4. Save your changes.

Web Service Notifications

1. Click Web Service Notifications to set the values for this user group. These values apply only if the associated voicemail profile has web notifications enabled.
2. Select On or Off to enable or disable notifications by web service.
3. If you have enabled web service notifications, in Phone Number type a phone number to identify the destination of the notifications. Use only digits. If your notification message does not include the user phone number, this field does not appear.
4. Save your changes.