8.5.510.11
Speech and Text Analytics Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 08/14/18 | Hot Fix | X |
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What's New
This release contains the following new features and enhancements:
- The SpeechMiner connection to the Configuration Server now uses Advanced Disconnect Detection Protocol (ADDP). For details see ADDP.
Resolved Issues
This release contains the following resolved issue:
Chrome no longer disconnects when you try to search for and/or listen to a long recording.
The Wave graph is not visible for long recordings and the duration of long recordings is configurable. To set the wave graph visibility change the WaveGraphCallDurationLimit parameter in the webServiceParams table.
Note: It is recommended to limit the visibility to recordings of the Media Player wave graph that are no longer than 30 minutes. If the value of the WaveGraphCallDurationLimit parameter is longer than 30 minutes, users may experience performance issues. (PRSM-23482, PRSM-22317)
When a comma, quotes and/or a new line is entered in a Quality Management Free Form field, it now appears as it should in the exported evaluation .csv file. (PRSM-23523)
When the capitalization of a Username and/or External ID name are changed in GAX, the specific Agent name may now appears in the SpeechMiner Agent filter even when Access Control is enabled. Previously, capitalization changes sometimes removed Agent names from the filter when Access Control was enabled. (PRSM-23346)
When working in SMART, changing the Strictness level for an entire Topic no longer changes the Strictness level for terms with a custom Confidence level. (PRSM-23184)
Numbers at the end of a recording (that is, at the end of a channel) are now redacted and transcribed for the interactions pushed via Fetcher and IR components. (PRSM-23525)
Exporting 150 completed Quality Management sessions no longer takes more than a minute. Previously, exporting 150 + completed QM sessions took more than a minute if the sessions included approximately 20 questions. (PRSM-23215)
A Saved Report no longer disappears from the Saved Reports list. (PRSM-23226)
The Media Player displays the No Interaction message for non-existing recordings or recordings that have not been processed. Previously, it displayed the Loading the interaction message instead. (PRSM-23217)
When the Trending report is created, user partitions are now considered. Consequently, the report results are now based on the interactions associated with the user's partitions. (PRSM-23218)
An exception is no longer thrown when logging into SpeechMiner. (PRSM-23378)
You can now delete a Quality Management evaluation from the Evaluation Manager. (PRSM-22798)
Measures have been taken to improve the potential security threats to the web application. (PRSM-23124, PRSM-23126, PRSM-23634)
Upgrade Notes
To upgrade to release 8.5.510, refer to the SpeechMiner 8.5.x Upgrade Guide.