SpeechMiner 8.5.x Release Notes

This Release Note applies to all 8.5.x releases of SpeechMiner. Links in the Available Releases section enable you to access information regarding a specific release.

[+] Note about release order

Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.

[+] Important Points to Remember

• When working with Internet Explorer 11+, the Online Help documentation may not appear as it should due to your Internet Explorer > Compatibility View settings. To view the Online Help properly, go to the Tools menu, select Compatibility View Settings and verify that Display intranet sites in Compatibility View is not checked.

• A Text Interaction with more than 100K characters (with or without an attachment) is not supported.

• The following characters are not supported in Text interactions with xml formats (for example, chat and social): & < >.

• Phrases defined in SMART must be part of a single sentence. Phrases cannot be a combination of multiple sentences separated by a period. The period can only appear once at the end of the phrase.

Available Releases

Release 8.5.5:

Release	Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
8.5.512.43	06/28/24	General					X
8.5.512.42	03/26/24	General					X
8.5.512.37	10/13/23	General					X
8.5.512.28	03/31/22	General					X
8.5.512.13	02/22/21	Hot Fix					X
8.5.512.12	07/30/20	Hot Fix					X
8.5.512.11	05/07/20	Hot Fix					X
8.5.512.10	04/26/20	Hot Fix					X
8.5.512.07	10/17/19	General					X
8.5.512.06	03/06/19	Hot Fix					X
8.5.512.04	11/07/18	Hot Fix					X
8.5.512.03	10/30/18	Hot Fix					X
8.5.512.02	10/02/18	Hot Fix					X
8.5.512.01	09/07/18	Hot Fix					X
8.5.512.00	07/11/18	General					X
8.5.511.00	03/27/18	General					X
8.5.510.35	11/22/20	Hot Fix					X
8.5.510.30	01/13/20	Hot Fix					X
8.5.510.28	08/25/19	Hot Fix					X
8.5.510.27	07/21/19	Hot Fix					X
8.5.510.24	04/30/19	Hot Fix					X
8.5.510.23	02/22/19	Hot Fix					X
8.5.510.22	01/29/19	Hot Fix					X
8.5.510.21	12/31/18	Hot Fix					X
8.5.510.20	11/22/18	Hot Fix					X
8.5.510.13	09/06/18	Hot Fix					X
8.5.510.12	08/16/18	Hot Fix					X
8.5.510.11	08/14/18	Hot Fix					X
8.5.510.05	05/12/18	Hot Fix					X
8.5.510.04	05/06/18	Hot Fix					X
8.5.510.03	03/05/18	Hot Fix					X
8.5.510.02	01/15/18	Hot Fix					X
8.5.510.01	12/19/17	General					X
8.5.509.16	11/28/18	Hot Fix					X
8.5.509.13	07/27/18	Hot Fix					X
8.5.509.11	06/13/18	Hot Fix					X
8.5.509.10	05/14/18	Hot Fix					X
8.5.509.09	05/09/18	Hot Fix					X
8.5.509.08	04/08/18	Hot Fix					X
8.5.509.07	02/21/18	Hot Fix					X
8.5.509.06	02/11/18	Hot Fix					X
8.5.509.05	10/24/17	Hot Fix					X
8.5.509.04	09/26/17	General					X
8.5.508.10	11/10/17	Hot Fix					X
8.5.508.09	10/15/17	Hot Fix					X
8.5.508.08	10/10/17	Hot Fix					X
8.5.508.07	10/01/17	Hot Fix					X
8.5.508.04	08/07/17	Hot Fix					X
8.5.508.03	06/29/17	General					X
8.5.507.01	03/29/17	General					X
8.5.506.01	01/04/17	General					X
8.5.502.04	02/10/16	General					X
8.5.502.03	01/06/16	General					X
8.5.501.05	09/30/15	General					X
8.5.500.04	07/01/15	General					X

Release 8.5.4:

Release	Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
8.5.401.50	03/03/16	Hot Fix					X
8.5.401.39	10/08/15	Hot Fix					X
8.5.401.36	09/30/15	Hot Fix					X
8.5.401.35	09/06/15	Hot Fix					X
8.5.401.32	08/05/15	Hot Fix					X
8.5.401.24	07/11/15	Hot Fix					X
8.5.401.16	06/22/15	Hot Fix					X
8.5.401.01	05/26/15	Hot Fix					X
8.5.400.85	04/15/15	General					X

Release 8.5.3:

Release	Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
8.5.300.08	09/30/15	Hot Fix					X
8.5.300.07	07/16/15	Hot Fix					X
8.5.300.04	03/03/15	General					X
8.5.300.03	01/09/15	General					X

Release 8.5.2:

Release	Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
8.5.201.08	05/26/15	Hot Fix					X
8.5.201.07	01/26/15	General					X
8.5.201.06	10/22/14	General					X
8.5.200.09	08/26/14	General					X

Release 8.5.0:

Release	Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
8.5.007.01	06/15/17	Hot Fix					X
8.5.006.02	04/12/17	Hot Fix					X
8.5.006.00	02/07/17	Hot Fix					X
8.5.005.01	06/07/16	Hot Fix					X
8.5.004.00	01/27/16	Hot Fix					X
8.5.003.02	09/09/15	Hot Fix					X
8.5.003.01	07/07/15	Hot Fix					X
8.5.000.00	12/08/14	General					X
8.5.001.00	03/28/14	General					X
8.5.000.02	01/13/14	General					X

The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the SpeechMiner page in the Genesys Supported Operating Environment Reference Guide.

Discontinued Support

[+] Note about discontinued items

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.

---

• A collapsed search filter no longer displays the number of branches in a tree.
• Internet Explorer 10.
• Similar Calls
• Global Search is not supported by the Web UI.
• Anonymous Permalink
• Topic Correlation
• Audio protection for comments
• Active Search
• GSM Playback
• Internet Explorer 8 and 9
• Gauge widget
• Functionality changes: Anonymous Permalink was removed from SpeechMiner
• The following permissions were discontinued:
• Audio Protection: Comments
• Audio Protection: Sensitive Topics
• Manage My Preset View

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Known Issues

You can find a cumulative list of the Known Issues and Recommendations for all 8.5.x releases of SpeechMiner, including the issues that are specific to Localized (International) releases, at the following links:

• Known Issues and Recommendations
• Internationalization Issues

Related Resources

For additional information about SpeechMiner, see the following documentation:

• The documentation related to this software is available from the SpeechMiner page.

• The SpeechMiner Analytics Administration Guide provides details about installing and configuring SpeechMiner.

• The SpeechMiner page in the Genesys Supported Operating Environment Reference Guide provides detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations for SpeechMiner components.

Release Notes for other Genesys components are available here.