8.5.503.04

Speech and Text Analytics Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
05/30/16	Hot Fix					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

SpeechMiner

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Important

When upgrading from a version preceding 8.5.502 to 8.5.502 or later, all interactions are re-indexed. During the re-index process, all SpeechMiner functionalities, except searching by term function as expected.

Resolved Issues

This release contains the following resolved issues:

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QM Evaluation creates sessions with interactions randomly selected from the entire time period defined in the search criteria. Previously, QM Evaluation only created sessions with interactions selected from the end of the time period defined in the search criteria. (PRSM-16194)

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Arabic text and numbers in an email Subject field are now displayed correctly. Previously, Arabic text and numbers did not appear as they should in the email Subject field. (PRSM-16203)

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When selecting the Search Filters option from the Explore screen, the filters page loads as expected. Previously, the Search Filters page took longer than expected to load. (PRSM-16210)

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Upgrade Notes

To upgrade to release 8.5.504, refer to the SpeechMiner 8.5.x Upgrade Guide.