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SpeechMiner Upgrade Guide

The SpeechMiner Upgrade Guide provides the instructions required to upgrade SpeechMiner and several back-end components that deliver key capabilities required for various products within the Genesys Workforce Optimization suite.

The pages in this guide are valid for all SpeechMiner releases.

For details about SpeechMiner components, products and deployments refer to the SpeechMiner Administration Guide.

  • The availability of SpeechMiner features are dependent on the deployment you are working in and your permissions.
  • When upgrading to a later build for the same version, SMUpgrade is not required. Contact Genesys Customer Care to verify if you need an SQL script for the specific upgrade.

Upgrade Paths

This page was last edited on July 12, 2018, at 17:09.
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