8.5.200.09
Speech and Text Analytics Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 08/26/14 | General | X |
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What's New
This release contains the following new features and enhancements:
- New Responsive Style User Interface: In this release, the Main page, Menus, Media Player, Search pages and grids have been updated with the new design.
- New Media Player with Video Playback Capability: The updated media player now supports screen recordings. When working with GIR, audio and screen recordings can now be synchronized.
- Multiple QM Forms per Interaction: Multiple QM form evaluations can now be attached to a single interaction.
- Categorization Based on Spatial Relationships: Text interactions can now be categorized based on rules such as: ?found ?abc? within X words of ?xyz?.".
- Wildcard Support for Text Interaction Topic Definitions: Like Voice interaction topic definitions, Text interaction topic definitions can now utilize wildcards.
- Recognition Improvements: Continuous recognition improvements were made in this release based on new customer and vertical training material.
- Functionality changes: Anonymous Permalink was removed from SpeechMiner.
Resolved Issues
This release contains the following resolved issues:
Categorizations are now based on word-based positions. (PRSM-10098)
For category elements of type "Text", the Occurrence and Position properties are no longer ignored. (PRSM-9192)
Indexing text interactions functions as expected. Previously, errors may have occured when indexing text interactions. (PRSM-10519)
The table layout in the Action Items area of the Coaching Session screen is now properly aligned. (PRSM-10761)
The Manage Categories option is no longer found in the Tools menu. You can create and manage categories using SMART. (PRSM-10973)
Previously, when a new metadata field was added to the SpeechMiner database, the search function failed and the following error message appeared: Cannot load the search. Column <column> does not belong to table calls grid, and only the first segment played.
For segmented GIR calls, the Playback option in the Events grid can now be initiated from the position of the term.
When the Media Player is embedded in an external application, it now plays the entire call. Previously in this scenario, the Media Player played the first segment of a segmented GIR call only.
Upgrade Notes
To upgrade to release 8.5.200, refer to the SpeechMiner 8.5.x Upgrade Guide.