enable-sdr
Section: agg-feature
Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 8.5.001.30
Instructs RAA to enable SDR aggregate tables: SDR_ACTIVITY, SDR_SESS_MILESTONE, SDR_SESSION and SDR_SESS_BLOCK . To have RAA exclude SDR aggregate data, remove this option from this section.
9.0.016.03
Genesys Customer Experience Insights Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 12/23/20 | Update | X |
Helpful Links
Releases Info
Deployment Procedure
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- Operating environment updates—This release includes updates to all included CentOS packages.
- iWD Reporting enhancements
- The Media Type attribute is used to distinguish different media types (such as workitem or email). It is added to the following reports: Capture Point Business Value, Capture Point Task Duration, Customer Segment Service Level, Intraday Process, Resource Performance, Task Age, Task Detail, Task Work Detail Report.
- The Media Type prompt enables users to filter by different media types. It is added to reports containing the Media Type attribute and to the following dashboards: Capture Point, Customer Segment Service Level, Intraday Process, Resource Performance, Task Age Dashboard.
- The Interaction Type and Interaction Subtype attributes enable data to be organized by interaction type and interaction subtype. It is added to Task Detail, Task Work Detail Resource Performance Report.
- The Interaction Type prompt allows Task Detail, Task Work Detail and Resource Performance Report to be filtered by Interaction Type.
- For more information, see CX Insights for iWD reports and dashboards.
- (CIWD-784)
Resolved Issues
This release contains the following resolved issues:
When the enable-sdr option is disabled, the Final Disposition Dashboard is now hidden in the GCXI project. (GCXI-4095)
In environments with Kubernetes 1.19, deployment using Helm now completes correctly. Previously in such scenarios, installation failed with an error similar to the following:
Error: unable to build kubernetes objects from release manifest: error validating "": error validating data: [ValidationError(Ingress.spec.rules[0].http.paths[0].backend): unknown field "serviceName" in io.k8s.api.networking.v1.IngressBackend, ValidationError(Ingress.spec.rules[0].http.paths[0].backend): unknown field "servicePort" in io.k8s.api.networking.v1.IngressBackend](GCXI-4090)
In localized deployments, the following reports and dashboards are now translated:
- Agent Omnichannel Activity Report
- Agent Summarized State
- Agent Activity
- Predictive Routing Detail Report
- Predictive Routing Operational Report
- Agent Utilization
- Transfer Detail Report
- Co-browse Detail Report
- Predictive Routing Agent Occupancy Report (Active Time & Predictive)(Day)
(GCXI-4047)
Upgrade Notes
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.