Windows

Purpose: To provide information about customizable commands for the windows.

Learn about the Windows

The following commands apply to GUI components that your application can customize. For further information, see Views and Regions, which lists the type of available components.

Important

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Close Windows

The following commands are used to close windows.

Chains of Commands to Close Windows

Default Commands	Parameters
Chain WindowClose
IsPossibleToClose	CommandParameter: IInteractionsWindow - Genesyslab.Desktop.Modules.Windows.Interactions.IInteractionsWindow
Close	CommandParameter: IInteractionsWindow
Chain WindowInteractionClose
IsPossibleToClose	CommandParameter: IInteractionsWindow
Close	CommandParameter: IInteractionsWindow

Open and Restore Interaction Windows

The following commands are used to screen-pop interaction windows.

Chains of Commands to Open and Restore Interaction Windows

Default Commands	Parameters
Chain RestoreInteractionsWindow
RestoreInteractionsWindow	CommandParameter: IInteractionsWindow - Genesyslab.Desktop.Modules.Windows.Interactions.IInteractionsWindow Interaction: IInteraction - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction Case: ICase - Genesyslab.Desktop.Modules.Core.Model.Interactions.ICase
Chain ShowInteractionsWindow
ShowInteractionsWindow	CommandParameter: IInteractionsWindow Interaction: IInteraction Case: ICase

Manage Toaster

The following commands are available for the Toaster Window.

Chain of Commands to Manage Toaster

Default Commands	Parameters
Chain ShowToasterWindow
ShowToasterWindow	CommandParameter: IToasterWindow - Genesyslab.Desktop.Modules.Windows.Views.Toaster.IToasterWindow Interaction: IInteraction
Chain ToasterAcceptPreview
Accept	CommandParameter: IInteraction - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction
Chain ToasterDeclinePreview
Decline	CommandParameter: IInteraction
Chain ToasterInteractionAccept
Accept	CommandParameter: IInteraction
Chain ToasterInteractionDecline
Decline	CommandParameter: IInteraction OtherDn: String - System.String OtherDnLocation: String
RemoveOutboundChain	CommandParameter: IInteraction
Chain ToasterInteractionEmailAccept
Accept	CommandParameter: IInteractionOpenMedia - Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.IInteractionOpenMedia Extensions: KeyValueCollection - Genesyslab.Enterprise.Commons.Collections.KeyValueCollection
Chain ToasterInteractionEmailDecline
Decline	CommandParameter: IInteractionOpenMedia Reasons: KeyValueCollection Extensions: KeyValueCollection
Close	CommandParameter: IInteractionOpenMedia
Chain ToasterInteractionIMAccept
Accept	CommandParameter: IInteractionIM - Genesyslab.Desktop.Modules.Voice.Model.Interactions.IInteractionIM
Chain ToasterInteractionIMReject
Reject	CommandParameter: IInteractionIM<ref name="IInteractionIM" /> RejectReason: String Reasons: KeyValueCollection Extensions: KeyValueCollection
Reject	CommandParameter: IInteraction
Chain ToasterInteractionOpenMediaAccept
Accept	CommandParameter: IInteractionOpenMedia Extensions: KeyValueCollection
Chain ToasterInteractionOpenMediaDecline
Decline	CommandParameter: IInteractionOpenMedia Reasons: KeyValueCollection Extensions: KeyValueCollection
Close	CommandParameter: IInteractionOpenMedia
Chain ToasterInteractionPreviewAccept
Accept	CommandParameter: IInteraction
Chain ToasterInteractionPreviewDecline
Decline	CommandParameter: IInteraction
Chain ToasterShowBroadcastMessage
ShowToaster	CommandParameter: IBroadcastMessage

Broadcast Window

These commands enable you to manage a broadcast message displayed to the agents.

Chain of Commands for the Broadcast Window

Default Commands	Parameters
Chain BroadcastMessageClose
Close	CommandParameter: String - System.String
Chain BroadcastMessageShow
Show	CommandParameter: IBroadcastMessage - Genesyslab.Desktop.Modules.Core.Model.Broadcast.IBroadcastMessage Source: BroadcastMessageWindowSource - Genesyslab.Desktop.Modules.Windows.Views.Broadcast.BroadcastMessageWindowSource
Chain ShowMessageToasterWindow
ShowMessageToasterWindow	CommandParameter: IToasterWindow BroadcastMessage: IBroadcastMessage

Additional GUI Commands

Additionally, you can use the following commands:

Additional Chains of Commands

Default Commands	Parameters
Chain ApplicationClose
IsPossibleToClose
CloseAllInteractions
StopAllMonitoringCommand
ChannelsLogOff
NegociatedLogout
Close
Chain CancelConnectionCommand
Chain NotepadInsertTimeStamp
InsertTimeStamp	CommandParameter: IInteraction TextBoxBase: TextBoxBase - System.Windows.Controls.TextBoxBase
Chain PossibleToCloseAllInteractions
IsPossibleToClose
Chain TeamCommunicatorAddToFavorite
AddObjectTCToFavorite
Chain TeamCommunicatorModifyFavorite
ModifyFavorite
Chain TeamCommunicatorOpenInteraction
Open	ActionTarget: ActionTarget - Genesyslab.Desktop.Modules.Windows.Interactions.ActionTarget
Chain ContactIsModified
IsModified	CaseId: String