Windows

Purpose: To provide information about customizable commands for the windows. Updated in: 8.1.300.17

Learn about the Windows

The following commands apply to GUI components that your application can customize. For further information, see Views and Regions, which lists the type of available components.

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Close Windows

The following commands are used to close windows.

Chains of Commands to Close Windows

Default Commands	Parameters
Chain WindowClose
IsPossibleToClose	CommandParameter: IInteractionsWindow<ref name="IInteractionsWindow" > Genesyslab.Desktop.Modules.Windows.Interactions.IInteractionsWindow</ref>
Close	CommandParameter: IInteractionsWindow<ref name="IInteractionsWindow" />
Chain WindowInteractionClose
IsPossibleToClose	CommandParameter: IInteractionsWindow<ref name="IInteractionsWindow" />
Close	CommandParameter: IInteractionsWindow<ref name="IInteractionsWindow" />

Open and Restore Interaction Windows

The following commands are used to screen-pop interaction windows.

Chains of Commands to Open and Restore Interaction Windows

Default Commands	Parameters
Chain RestoreInteractionsWindow Available since: 8.1.300.17
RestoreInteractionsWindow	CommandParameter: IInteractionsWindow<ref name="IInteractionsWindow">Genesyslab.Desktop.Modules.Windows.Interactions.IInteractionsWindow</ref> Interaction: IInteraction<ref name="IInteraction">Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction</ref> Case: ICase<ref name="ICase">Genesyslab.Desktop.Modules.Core.Model.Interactions.ICase</ref>
Chain ShowInteractionsWindow Available since: 8.1.300.17
ShowInteractionsWindow	CommandParameter: IInteractionsWindow<ref name="IInteractionsWindow" /> Interaction: IInteraction<ref name="IInteraction" /> Case: ICase<ref name="ICase" />

Manage Toaster

The following commands are available for the Toaster Window.

Chain of Commands to Manage Toaster

Default Commands	Parameters
Chain ShowToasterWindow Available since: 8.1.300.17
ShowToasterWindow	CommandParameter: IToasterWindow<ref name="IToasterWindow">Genesyslab.Desktop.Modules.Windows.Views.Toaster.IToasterWindow</ref> Interaction: IInteraction<ref name="IInteraction" />
Chain ToasterAcceptPreview
Accept	CommandParameter: IInteraction<ref name="IInteraction" > Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction</ref>
Chain ToasterDeclinePreview
Decline	CommandParameter: IInteraction<ref name="IInteraction" />
Chain ToasterInteractionAccept
Accept	CommandParameter: IInteraction<ref name="IInteraction" />
Chain ToasterInteractionDecline
Decline	CommandParameter: IInteraction<ref name="IInteraction" /> OtherDn: String<ref name="String" > System.String</ref> OtherDnLocation: String<ref name="String" />
Chain ToasterInteractionEmailAccept
Accept	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" > Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.IInteractionOpenMedia</ref> Extensions: KeyValueCollection<ref name="KeyValueCollection" > Genesyslab.Enterprise.Commons.Collections.KeyValueCollection</ref>
Chain ToasterInteractionEmailDecline
Decline	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" /> Reasons: KeyValueCollection<ref name="KeyValueCollection" /> Extensions: KeyValueCollection<ref name="KeyValueCollection" />
Close Available since: 8.1.200.16	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" />
Chain ToasterInteractionIMAccept
Accept	CommandParameter: IInteractionIM<ref name="IInteractionIM" > Genesyslab.Desktop.Modules.Voice.Model.Interactions.IInteractionIM</ref>
Chain ToasterInteractionIMReject
Reject	CommandParameter: IInteractionIM<ref name="IInteractionIM" /> RejectReason: String<ref name="String" /> Reasons: KeyValueCollection<ref name="KeyValueCollection" /> Extensions: KeyValueCollection<ref name="KeyValueCollection" />
Reject	CommandParameter: IInteraction<ref name="IInteraction" />
Chain ToasterInteractionOpenMediaAccept
Accept	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" /> Extensions: KeyValueCollection<ref name="KeyValueCollection" />
Chain ToasterInteractionOpenMediaDecline
Decline	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" /> Reasons: KeyValueCollection<ref name="KeyValueCollection" /> Extensions: KeyValueCollection<ref name="KeyValueCollection" />
Close Available since: 8.1.200.16	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" />
Chain ToasterInteractionPreviewAccept
Accept	CommandParameter: IInteraction<ref name="IInteraction" />
Chain ToasterInteractionPreviewDecline
Decline	CommandParameter: IInteraction<ref name="IInteraction" />
Chain ToasterShowBroadcastMessage
ShowToaster	CommandParameter: IBroadcastMessage<ref name="IBroadcastMessage" />

Broadcast Window

These commands enable you to manage a broadcast message displayed to the agents.

Chain of Commands for the Broadcast Window

Default Commands	Parameters
Chain BroadcastMessageClose
Close	CommandParameter: String<ref name="String" > System.String</ref>
Chain BroadcastMessageShow
Show	CommandParameter: IBroadcastMessage<ref name="IBroadcastMessage" > Genesyslab.Desktop.Modules.Core.Model.Broadcast.IBroadcastMessage</ref> Source: BroadcastMessageWindowSource<ref name="BroadcastMessageWindowSource" > Genesyslab.Desktop.Modules.Windows.Views.Broadcast.BroadcastMessageWindowSource</ref>
Chain ShowMessageToasterWindow Available since: 8.1.300.17
ShowMessageToasterWindow	CommandParameter: IToasterWindow<ref name="IToasterWindow" /> BroadcastMessage: IBroadcastMessage<ref name="IBroadcastMessage" />

Additional GUI Commands

Additionally, you can use the following commands:

Additional Chains of Commands

Default Commands	Parameters
Chain ApplicationClose
IsPossibleToClose
CloseAllInteractions
StopAllMonitoringCommand Available since: 8.1.300.17
ChannelsLogOff Available since: 8.1.100.14
NegociatedLogout Available since: 8.1.100.14
Close
Chain CancelConnectionCommand Available since: 8.1.300.17
Chain NotepadInsertTimeStamp
InsertTimeStamp	CommandParameter: IInteraction<ref name="IInteraction" /> TextBoxBase: TextBoxBase<ref name="TextBoxBase" > System.Windows.Controls.TextBoxBase</ref>
Chain PossibleToCloseAllInteractions
IsPossibleToClose
Chain TeamCommunicatorAddToFavorite Available since: 8.1.200.16
AddObjectTCToFavorite
Chain TeamCommunicatorModifyFavorite Available since: 8.1.300.17
ModifyFavorite
Chain TeamCommunicatorOpenInteraction
Open	ActionTarget: ActionTarget<ref name="ActionTarget" > Genesyslab.Desktop.Modules.Windows.Interactions.ActionTarget</ref>
Chain ContactIsModified
IsModified	CaseId: String<ref name="String" />

References

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