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Reference for Commands

DevGuide2.png Purpose: To provide the list of customizable commands for Interaction Workspace.

The following table provides the list of commands available for the Interaction workspace. Parameters are detailed in the related pages.

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.
Chains of Commands
Available chains of command Related pages
  • ActiveRecordingPauseRecordIxnScreenCommand
  • ActiveRecordingPauseRecordScreenCallCommand
  • ActiveRecordingResumeRecordIxnScreenCommand
  • ActiveRecordingResumeRecordScreenCallCommand
  • ActiveRecordingStartRecordIxnScreenCommand
  • ActiveRecordingStartRecordScreenCallCommand
  • ActiveRecordingStopRecordIxnScreenCommand
  • ActiveRecordingStopRecordScreenCallCommand
Active Recording
  • ApplicationClose
  • BroadcastMessageClose
  • BroadcastMessageShow
Windows
  • BundleClose
  • CampaignGetPreviewRecord

Outbound

  • CancelConnectionCommand
Windows
  • CancelOutboundChain
  • ClosePullPreviewRecord

Outbound

  • ContactIsModified
  • ContactNotification
  • ContactOpenSearchWindow
  • ContactOpenToDialog
  • CreateInteractionUCSFromESDKInteraction
  • DeleteInteractionUCS
UCS
  • InteractionCallbackAccept
  • InteractionCallbackActiveCustomerSession
  • InteractionCallbackCompleteCustomerSession
  • InteractionCallbackDecline
  • InteractionCallbackIsPossibleToClose
  • InteractionCallbackParkParent
  • InteractionCallbackPullParent
  • InteractionCallbackWorkflow

Callback

  • InteractionChatAcceptChat
  • InteractionChatAutoCloseInteraction
  • InteractionChatAutoDisconnect
  • InteractionChatCloseInteraction
  • InteractionChatCompleteConferenceAgent
  • InteractionChatCompleteTransferAgent
  • InteractionChatConferenceAgent
  • InteractionChatConsultPromptForEnd
  • InteractionChatConsultRelease
  • InteractionChatDeclineChat
  • InteractionChatDisconnectChat
  • InteractionChatDisconnectChatSessionChannel
  • InteractionChatDisconnectMonitoredChat
  • InteractionChatDisconnectMonitoredCoachChat
  • InteractionChatInitConsultation
  • InteractionChatIsPossibleToClose
  • InteractionChatLeaveInteractionFromConference
  • InteractionChatPlaceInQueue
  • InteractionChatPushUrl
  • InteractionChatReconnect
  • InteractionChatReleasePartyFromConference
  • InteractionChatReleasePartyFromConsult
  • InteractionChatReopenChannel
  • InteractionChatSendMessage
  • InteractionChatTransferAgent
  • InteractionChatTypingStarted
  • InteractionChatTypingStopped
  • InteractionChatWorkflow
Chat
  • InteractionEmailActionOnOpenedEmailById
  • InteractionEmailClose
  • InteractionEmailDelete
  • InteractionEmailDeleteById
  • InteractionEmailForward
  • InteractionEmailIsPossibleToClose
  • InteractionEmailLoad
  • InteractionEmailMarkDoneById
  • InteractionEmailMoveToWorkbin
  • InteractionEmailPlaceInQueue
  • InteractionEmailPrint
  • InteractionEmailPullById
  • InteractionEmailPullFromWorkbinById
  • InteractionEmailReply
  • InteractionEmailReplyById
  • InteractionEmailResend
  • InteractionEmailSave
  • InteractionEmailSaveNewOutbound
  • InteractionEmailSend
  • InteractionEmailSendInterimReply
  • InteractionEmailTransferAgent
  • InteractionEmailWorkflow
  • InteractionEmailWorkflowFromInteractionESDK

E-Mails

  • InteractionIMClose
  • InteractionIMIsPossibleToClose
  • InteractionIMReleaseIM
  • InteractionIMSendMessage
IM
  • InteractionInboundEmailPossibleToMoveToWorkbin
  • InteractionInboundEmailSearchAndMoveToWorkbin
E-Mails
  • InteractionOpenMediaCanPullInteraction
  • InteractionOpenMediaClose
  • InteractionOpenMediaCloseOnOutOfService
  • InteractionOpenMediaConferenceAgent
  • InteractionOpenMediaGetInteractionStateById
  • InteractionOpenMediaHandlingTimeout
  • InteractionOpenMediaPlaceInQueue
  • InteractionOpenMediaPullById
  • InteractionOpenMediaPullFromWorkbinById
  • InteractionOpenMediaTransferAgent
  • InteractionOpenMediaUCSStopProcessing
  • InteractionOpenMediaUCSUpdate
  • InteractionOpenMediaWorkflow
  • InteractionOutboundEmailPossibleToMoveToWorkbin
  • InteractionOutboundEmailSearchAndMoveToWorkbin
E-Mails
  • InteractionPossibleToMoveToWorkbin
Workbins
  • InteractionPushPreviewAccept
  • InteractionPushPreviewDecline
  • InteractionPushPreviewWorkflow
Outbound
  • InteractionSetAttachedDataWithDelay
  • InteractionSmsAccept
  • InteractionSmsCreateReplyMessage
  • InteractionSmsDecline
  • InteractionSmsDelete
  • InteractionSmsDisconnectSmsSessionChannel
  • InteractionSmsGetHistoricMessage
  • InteractionSmsIsPossibleToClose
  • InteractionSmsPlaceInQueue
  • InteractionSmsSendMessage
  • InteractionSmsSendNewMessage
  • InteractionSmsSendReplyMessage
  • InteractionSmsTransferAgent
  • InteractionSmsWorkflow
SMS
  • InteractionUCSInQueue
UCS
  • InteractionVoiceAlternateCall
  • InteractionVoiceAnswerCall
  • InteractionVoiceAutoCloseConsult
  • InteractionVoiceBeforeClose
  • InteractionVoiceClose
  • InteractionVoiceCompleteConference
  • InteractionVoiceCompleteTransfer
  • InteractionVoiceDeleteFromConference
  • InteractionVoiceHoldCall
  • InteractionVoiceIfPossibleCloseInteraction
  • InteractionVoiceInitConference
  • InteractionVoiceInitTransfer
  • InteractionVoiceIsPossibleToClose
  • InteractionVoiceListenDisconnect
  • InteractionVoiceListenReconnect
  • InteractionVoiceMuteOff
  • InteractionVoiceMuteOn
  • InteractionVoicePauseRecordCall
  • InteractionVoicePauseRecordScreenCall
  • InteractionVoiceReconnectCall
  • InteractionVoiceRecordCall
  • InteractionVoiceRedirectCall
  • InteractionVoiceReleaseCall
  • InteractionVoiceResume
  • InteractionVoiceResumeRecordCall
  • InteractionVoiceResumeRecordScreenCall
  • InteractionVoiceRetrieveCall
  • InteractionVoiceSendDTMF
  • InteractionVoiceSingleStepConference
  • InteractionVoiceSingleStepTransfer
  • InteractionVoiceStartRecordScreenCall
  • InteractionVoiceStopRecordCall
  • InteractionVoiceStopRecordScreenCall

Voice

  • InteractionWorkItemAccept
  • InteractionWorkItemDecline
  • InteractionWorkitemMarkDoneById
  • InteractionWorkItemMoveToWorkbin
  • InteractionWorkItemPossibleToMoveToWorkbin
  • InteractionWorkitemPutBackToOriginalSource
  • InteractionWorkItemSearchAndMoveToWorkbin
  • InteractionWorkitemWorkflowFromInteractionESDK

Work Items

  • MarkProcessedOutboundChain

Outbound

  • MediaEmailCreateNewOutboundEmail

Place and Media

  • MediaOpenMediaChangeStateReason
  • MediaOpenMediaDNDOff
  • MediaOpenMediaDNDOn
  • MediaOpenMediaLogOff
  • MediaOpenMediaLogOffPlace
  • MediaOpenMediaLogOn
  • MediaOpenMediaLogOnPlace
  • MediaOpenMediaNotReady
  • MediaOpenMediaReady
  • MediaSmsCreateNewOutboundPageMode
  • MediaVoiceDNDOff
  • MediaVoiceDNDOn
  • MediaVoiceLogOff
  • MediaVoiceLogOn
  • MediaVoiceMakeCall
  • MediaVoiceMakeIM
  • MediaVoiceNotReady
  • MediaVoiceReady
  • MediaVoiceStartIMSession
Place and Media
  • NotepadInsertTimeStamp
  • PossibleToCloseAllInteractions
  • PossibleToClosePullPreview
  • PossibleToClosePushPreview
Windows
  • RejectOutboundChain
Outbound
  • SetLastCalledAgentUCS

UCS

  • StartPreviewRecordOutbound
Outbound
  • TeamCommunicatorAddToFavorite
  • TeamCommunicatorModifyFavorite
  • TeamCommunicatorOpenInteraction
Windows
  • TeamLeadEndMonitoring
  • TeamLeadEndMonitoringChat
  • TeamLeadEndMonitoringVoice
  • TeamLeadMonitorAll
  • TeamLeadSetSupervisorBargeInChat
  • TeamLeadSetSupervisorBargeInVoice
  • TeamLeadSetSupervisorCoachChat
  • TeamLeadSetSupervisorCoachVoice
  • TeamLeadSetSupervisorMuteVoice
  • TeamLeadStopMonitor
Supervision
  • ToasterAcceptPreview
  • ToasterDeclinePreview
  • ToasterInteractionAccept
  • ToasterInteractionDecline
  • ToasterInteractionEmailAccept
  • ToasterInteractionEmailDecline
  • ToasterInteractionIMAccept
  • ToasterInteractionIMReject
  • ToasterInteractionOpenMediaAccept
  • ToasterInteractionOpenMediaDecline
  • ToasterInteractionPreviewAccept
  • ToasterInteractionPreviewDecline
  • ToasterShowBroadcastMessage
Windows
  • UpdateOutboundRecord

Outbound

  • WindowClose
  • WindowInteractionClose
Windows
  • WorkbinPreSelectedByName
  • WorkbinPullInteraction
  • WorkbinPushInteraction
  • WorkbinSelected

Workbins

This page was last modified on February 28, 2013, at 07:55.

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