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Callback

DevGuide2.png Purpose: To provide information about callback commands.
Available since: 8.1.300.17

Learn about Callback Commands

The commands in this page are restricted to callback operations. However, callback interactions are extended open media interactions and can be used as such in open media commands. You can also use specific Open Media which apply to open media interactions in some GUI components.

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Callback Interactions

Open media commands cover the following features (this list is not exhaustive):

  • Accept and decline;
  • Place in queue;
  • Transfer;
  • Move to workbins.
Chains of Commands to Manage Callback Interactions
Default commands Parameters
Chain InteractionCallbackAccept
  • AcceptCallback
  • CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia">Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.IInteractionOpenMedia</ref>
  • Extensions: KeyValueCollection<ref name="KeyValueCollection" > Genesyslab.Enterprise.Commons.Collections.KeyValueCollection</ref>
Chain InteractionCallbackActiveCustomerSession
  • ActiveCustomerSessionCallback
  • CommandParameter: IInteractionCallback<ref name="IInteractionCallback" > Genesyslab.Desktop.Modules.Callback.Model.Interactions.IInteractionCallback</ref>
Chain InteractionCallbackCompleteCustomerSession
  • CompleteCustomerSessionCallback
  • CommandParameter: IInteractionCallback<ref name="IInteractionCallback" />
Chain InteractionCallbackDecline
Updated since: 8.1.300.17
  • DeclineCallback
  • CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" />
  • Reasons: KeyValueCollection<ref name="KeyValueCollection" />
  • Extensions: KeyValueCollection<ref name="KeyValueCollection" />
  • Close
  • CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" />
Chain InteractionCallbackIsPossibleToClose
  • IsPossibleToClose
  • CommandParameter: IInteractionCallback<ref name="IInteractionCallback" />
Chain InteractionCallbackParkParent
  • ParkCallback
  • CommandParameter: IInteraction<ref name="IInteraction" >Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction</ref>
Chain InteractionCallbackPullParent
  • PullCallback
  • CommandParameter: IInteraction<ref name="IInteraction" />
  • IW_WebcallbackInteractionId: String<ref name="String">System.String</ref>
Chain InteractionCallbackWorkflow
Updated since: 8.1.300.17
  • RescheduleCallback
  • CommandParameter: IInteractionCallback<ref name="IInteractionCallback" />
  • UpdateInteractionUCS
  • CommandParameter: IInteraction<ref name="IInteraction" />
  • MarkProcessedCallback
  • CommandParameter: IInteractionCallback<ref name="IInteractionCallback" />


Commands common to all interactions
Chain InteractionSetAttachedDataWithDelay
  • SetAttachedData
  • CommandParameter: IInteraction<ref name="IInteraction" />
  • AttachedData: KeyValueCollection<ref name="KeyValueCollection" />
Chain BundleClose
  • GetAttachedDataInformationUCS
  • CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" > Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle</ref>
  • UpdateNotePadForVoice
    Available since: 8.1.300.17
  • CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
  • ResetInteractionChatConsultation
  • CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
  • IsPossibleToClose
  • CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
  • CompleteDispositionCodeOnBundle
  • CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
  • Close
  • CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
  • StopInteractionVoiceUCS
  • CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
  • GetOutboundPreviewRecord
  • CommandParameter: ICampaign<ref name="ICampaign" > Genesyslab.Enterprise.Model.Interaction.ICampaign</ref>

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This page was last modified on March 22, 2013, at 03:37.

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