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IM

DevGuide2.png Purpose: To provide information about customizable commands for the windows.

Learn about IM Commands

IM stands for Instant Messaging and is a feature provided by underlying SIP T-Servers and Switches. As a consequence, IM is not part of the open media offer. IM interactions are related to Voice interactions and voice media. In addition to the commands listed below, you can also read the following pages:

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

IM Commands

Chains of Commands to Manage IM Interactions
Default Commands Parameters
Chain InteractionIMClose
  • IsPossibleToClose
  • CommandParameter: IInteractionIM<ref name="IInteractionIM" > Genesyslab.Desktop.Modules.Voice.Model.Interactions.IInteractionIM</ref>
  • Close
  • CommandParameter: IInteractionIM<ref name="IInteractionIM" />
Chain InteractionIMIsPossibleToClose
  • IsPossibleToClose
  • CommandParameter: IInteractionIM<ref name="IInteractionIM" />
Chain InteractionIMReleaseIM
Available since: 8.1.200.16
  • PromptEnd
  • CommandParameter: IInteraction<ref name="IInteraction">IInteraction</ref>
  • ConfirmParentWindow: Window<ref name="Window">Window</ref>
  • Release
  • CommandParameter: IInteractionIM<ref name="IInteractionIM" />
  • Reasons: KeyValueCollection<ref name="KeyValueCollection" > Genesyslab.Enterprise.Commons.Collections.KeyValueCollection</ref>
  • Extensions: KeyValueCollection<ref name="KeyValueCollection" />
Chain InteractionIMSendMessage
  • SendMessage
  • CommandParameter: IInteractionIM<ref name="IInteractionIM" />
  • Content: string<ref name="string" > System.String</ref>
  • ContentType: string<ref name="string" />


Commands common to all interactions
Chain InteractionSetAttachedDataWithDelay
  • SetAttachedData
  • CommandParameter: IInteraction<ref name="IInteraction" />
  • AttachedData: KeyValueCollection<ref name="KeyValueCollection" />
Chain BundleClose
  • GetAttachedDataInformationUCS
  • CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" > Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle</ref>
  • UpdateNotePadForVoice
    Available since: 8.1.300.17
  • CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
  • ResetInteractionChatConsultation
  • CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
  • IsPossibleToClose
  • CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
  • CompleteDispositionCodeOnBundle
  • CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
  • Close
  • CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
  • StopInteractionVoiceUCS
  • CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
  • GetOutboundPreviewRecord
  • CommandParameter: ICampaign<ref name="ICampaign" > Genesyslab.Enterprise.Model.Interaction.ICampaign</ref>

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This page was last modified on March 22, 2013, at 02:37.

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