IM

Purpose: To provide information about customizable commands for the windows.

Learn about IM Commands

IM stands for Instant Messaging and is a feature provided by underlying SIP T-Servers and Switches. As a consequence, IM is not part of the open media offer. IM interactions are related to Voice interactions and voice media. In addition to the commands listed below, you can also read the following pages:

• Commands for the Voice Media to manage the creation of IM sessions.
• Manage Toaster which also accepts and rejects IM interactions.

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

IM Commands

Chains of Commands to Manage IM Interactions

Default Commands	Parameters
Chain InteractionIMClose
IsPossibleToClose	CommandParameter: IInteractionIM<ref name="IInteractionIM" > Genesyslab.Desktop.Modules.Voice.Model.Interactions.IInteractionIM</ref>
Close	CommandParameter: IInteractionIM<ref name="IInteractionIM" />
Chain InteractionIMIsPossibleToClose
IsPossibleToClose	CommandParameter: IInteractionIM<ref name="IInteractionIM" />
Chain InteractionIMReleaseIM Available since: 8.1.200.16
PromptEnd	CommandParameter: IInteraction<ref name="IInteraction">IInteraction</ref> ConfirmParentWindow: Window<ref name="Window">Window</ref>
Release	CommandParameter: IInteractionIM<ref name="IInteractionIM" /> Reasons: KeyValueCollection<ref name="KeyValueCollection" > Genesyslab.Enterprise.Commons.Collections.KeyValueCollection</ref> Extensions: KeyValueCollection<ref name="KeyValueCollection" />
Chain InteractionIMSendMessage
SendMessage	CommandParameter: IInteractionIM<ref name="IInteractionIM" /> Content: string<ref name="String" > System.String</ref> ContentType: string<ref name="String" />
Commands common to all interactions
Chain InteractionSetAttachedDataWithDelay
SetAttachedData	CommandParameter: IInteraction<ref name="IInteraction" /> AttachedData: KeyValueCollection<ref name="KeyValueCollection" />
Chain BundleClose
GetAttachedDataInformationUCS	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" > Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle</ref>
UpdateNotePadForVoice Available since: 8.1.300.17	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
ResetInteractionChatConsultation	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
IsContactModified Available since: 8.1.4	CaseId: String<ref name="String" />
IsPossibleToClose	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
CompleteDispositionCodeOnBundle	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
Close	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
StopInteractionVoiceUCS	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
GetOutboundPreviewRecord	CommandParameter: ICampaign<ref name="ICampaign" > Genesyslab.Enterprise.Model.Interaction.ICampaign</ref>

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