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Reference for Commands

DevGuide2.png Purpose: To provide the list of customizable commands for Interaction Workspace.

The following table provides the list of commands available for the Interaction workspace. Parameters are detailed in the related pages.

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.
Chains of Commands
Available chains of command Related pages
  • ActiveRecordingPauseRecordIxnScreenCommand
  • ActiveRecordingPauseRecordScreenCallCommand
  • ActiveRecordingResumeRecordIxnScreenCommand
  • ActiveRecordingResumeRecordScreenCallCommand
  • ActiveRecordingStartRecordIxnScreenCommand
  • ActiveRecordingStartRecordScreenCallCommand
  • ActiveRecordingStopRecordIxnScreenCommand
  • ActiveRecordingStopRecordScreenCallCommand
Active Recording
  • AskSaveModifiedContact
    Added in 8.1.4
UCS
  • ApplicationClose
  • BroadcastMessageClose
  • BroadcastMessageShow
Windows
  • BundleClose
  • CampaignGetPreviewRecord

Outbound

  • CancelConnectionCommand
Windows
  • CancelOutboundChain
  • ClosePullPreviewRecord

Outbound

  • ContactIsModified
  • ContactNotification
  • ContactOpenSearchWindow
  • ContactOpenToDialog
  • CreateInteractionUCSFromESDKInteraction
  • DeleteInteractionUCS
UCS
  • InteractionCallbackAccept
  • InteractionCallbackActiveCustomerSession
  • InteractionCallbackCompleteCustomerSession
  • InteractionCallbackDecline
  • InteractionCallbackIsPossibleToClose
  • InteractionCallbackParkParent
  • InteractionCallbackPullParent
  • InteractionCallbackWorkflow

Callback

  • InteractionChatAcceptChat
  • InteractionChatAutoCloseInteraction
  • InteractionChatAutoDisconnect
  • InteractionChatCloseInteraction
  • InteractionChatCompleteConferenceAgent
  • InteractionChatCompleteTransferAgent
  • InteractionChatConferenceAgent
  • InteractionChatConsultPromptForEnd
  • InteractionChatConsultRelease
  • InteractionChatDeclineChat
  • InteractionChatDisconnectChat
  • InteractionChatDisconnectChatSessionChannel
  • InteractionChatDisconnectMonitoredChat
  • InteractionChatDisconnectMonitoredCoachChat
  • InteractionChatInitConsultation
  • InteractionChatInitiateConferenceOtherType
    Added in 8.1.4
  • InteractionChatInviteAddInvitingParty
    Added in 8.1.4
  • InteractionChatInviteRemoveInvitingParty
    Added in 8.1.4
  • InteractionChatIsPossibleToClose
  • InteractionChatJoinChat
    Added in 8.1.4
  • InteractionChatLeaveInteractionFromConference
  • InteractionChatPlaceInQueue
  • InteractionChatPushUrl
  • InteractionChatReconnect
  • InteractionChatReleasePartyFromConference
  • InteractionChatReleasePartyFromConsult
  • InteractionChatReopenChannel
  • InteractionChatSendMessage
  • InteractionChatTransferAgent
  • InteractionChatTypingStarted
  • InteractionChatTypingStopped
  • InteractionChatWorkflow
Chat
  • InteractionEmailActionOnOpenedEmailById
  • InteractionEmailClose
  • InteractionEmailDelete
  • InteractionEmailDeleteById
  • InteractionEmailForward
  • InteractionEmailIsPossibleToClose
  • InteractionEmailLoad
  • InteractionEmailMarkDoneById
  • InteractionEmailMoveToWorkbin
  • InteractionEmailPlaceInQueue
  • InteractionEmailPrint
  • InteractionEmailPullById
  • InteractionEmailPullFromWorkbinById
  • InteractionEmailReply
  • InteractionEmailReplyById
  • InteractionEmailResend
  • InteractionEmailSave
  • InteractionEmailSaveNewOutbound
  • InteractionEmailSend
  • InteractionEmailSendInterimReply
  • InteractionEmailTransferAgent
  • InteractionEmailWorkflow
  • InteractionEmailWorkflowFromInteractionESDK

E-Mails

  • InteractionIMClose
  • InteractionIMIsPossibleToClose
  • InteractionIMReleaseIM
  • InteractionIMSendMessage
IM
  • InteractionInboundEmailPossibleToMoveToWorkbin
  • InteractionInboundEmailSearchAndMoveToWorkbin
E-Mails
  • InteractionInternalConferenceInviteAccept
    Added in 8.1.4
  • InteractionInternalConferenceInviteConferenceAgent
    Added in 8.1.4
  • InteractionInternalConferenceInviteDecline
    Added in 8.1.4
  • InteractionInternalConferenceInvitePull
    Added in 8.1.4
  • InteractionInternalConferenceInviteSendInvite
    Added in 8.1.4
  • InteractionInternalConferenceInviteStopProcessing
    Added in 8.1.4
Open Media
  • InteractionFilterSelected
    Added in 8.1.4
  • InteractionManagementMarkDone
    Added in 8.1.4
  • InteractionManagementMoveToQueueById
    Added in 8.1.4
  • InteractionManagementMoveToWorkbinById
    Added in 8.1.4
  • InteractionManagementSetAttachedData
    Added in 8.1.4
Workbins
  • InteractionOpenMediaCanPullInteraction
  • InteractionOpenMediaClose
  • InteractionOpenMediaCloseOnOutOfService
  • InteractionOpenMediaConferenceAgent
  • InteractionOpenMediaGetInteractionStateById
  • InteractionOpenMediaHandlingTimeout
  • InteractionOpenMediaMoveToQueue
    Added in 8.1.4
  • InteractionOpenMediaMoveToWorkbin
    Added in 8.1.4
  • InteractionOpenMediaPlaceInQueue
  • InteractionOpenMediaPullById
  • InteractionOpenMediaPullFromWorkbinById
  • InteractionOpenMediaPullFromWorkbinById
    Added in 8.1.4
  • InteractionOpenMediaTransferAgent
  • InteractionOpenMediaUCSStopProcessing
  • InteractionOpenMediaUCSUpdate
  • InteractionOpenMediaWorkflow
  • InteractionOutboundEmailPossibleToMoveToWorkbin
  • InteractionOutboundEmailSearchAndMoveToWorkbin
E-Mails
  • InteractionPossibleToMoveToWorkbin
Workbins
  • InteractionPushPreviewAccept
  • InteractionPushPreviewDecline
  • InteractionPushPreviewWorkflow
Outbound
  • InteractionSetAttachedDataWithDelay
  • InteractionSmsAccept
  • InteractionSmsCreateReplyMessage
  • InteractionSmsDecline
  • InteractionSmsDelete
  • InteractionSmsDisconnectSmsSessionChannel
  • InteractionSmsGetHistoricMessage
  • InteractionSmsIsPossibleToClose
  • InteractionSmsPlaceInQueue
  • InteractionSmsSendMessage
  • InteractionSmsSendNewMessage
  • InteractionSmsSendReplyMessage
  • InteractionSmsTransferAgent
  • InteractionSmsWorkflow
SMS
  • InteractionUCSInQueue
UCS
  • InteractionVoiceAlternateCall
  • InteractionVoiceAnswerCall
  • InteractionVoiceAutoCloseConsult
  • InteractionVoiceBeforeClose
  • InteractionVoiceClose
  • InteractionVoiceCompleteConference
  • InteractionVoiceCompleteTransfer
  • InteractionVoiceDeleteFromConference
  • InteractionVoiceHoldCall
  • InteractionVoiceIfPossibleCloseInteraction
  • InteractionVoiceInitConference
  • InteractionVoiceInitTransfer
  • InteractionVoiceIsPossibleToClose
  • InteractionVoiceListenDisconnect
  • InteractionVoiceListenReconnect
  • InteractionVoiceMuteOff
  • InteractionVoiceMuteOn
  • InteractionVoicePauseRecordCall
  • InteractionVoicePauseRecordScreenCall
    Deprecated in 8.1.4
  • InteractionVoiceReconnectCall
  • InteractionVoiceRecordCall
  • InteractionVoiceRedirectCall
  • InteractionVoiceReleaseCall
  • InteractionVoiceReportBadQualityOfMedia
    Added in 8.1.4
  • InteractionVoiceResume
  • InteractionVoiceResumeRecordCall
  • InteractionVoiceResumeRecordScreenCall
    Deprecated in 8.1.4
  • InteractionVoiceRetrieveCall
  • InteractionVoiceSendDTMF
  • InteractionVoiceSingleStepConference
  • InteractionVoiceSingleStepTransfer
  • InteractionVoiceStartRecordScreenCall
    Deprecated in 8.1.4
  • InteractionVoiceStopRecordCall
  • InteractionVoiceStopRecordScreenCall
    Deprecated in 8.1.4

Voice

  • InteractionWorkItemAccept
  • InteractionWorkItemDecline
  • InteractionWorkitemMarkDoneById
  • InteractionWorkItemMoveToWorkbin
  • InteractionWorkItemPossibleToMoveToWorkbin
  • InteractionWorkitemPutBackToOriginalSource
  • InteractionWorkItemSearchAndMoveToWorkbin
  • InteractionWorkitemWorkflowFromInteractionESDK

Work Items

  • MarkProcessedOutboundChain

Outbound

  • MultipleInteractionsActionFromWorkbinById
    Added in

Workbins

  • MediaEmailCreateNewOutboundEmail

Place and Media

  • MediaOpenMediaChangeStateReason
  • MediaOpenMediaDNDOff
  • MediaOpenMediaDNDOn
  • MediaOpenMediaLogOff
  • MediaOpenMediaLogOffPlace
  • MediaOpenMediaLogOn
  • MediaOpenMediaLogOnPlace
  • MediaOpenMediaNotReady
  • MediaOpenMediaReady
  • MediaSmsCreateNewOutboundPageMode
  • MediaVoiceDNDOff
  • MediaVoiceDNDOn
  • MediaVoiceLogOff
  • MediaVoiceLogOn
  • MediaVoiceMakeCall
  • MediaVoiceMakeIM
  • MediaVoiceNotReady
  • MediaVoiceReady
  • MediaVoiceStartIMSession
Place and Media
  • NotepadInsertTimeStamp
  • PossibleToCloseAllInteractions
  • PossibleToClosePullPreview
  • PossibleToClosePushPreview
Windows
  • RejectOutboundChain
Outbound
  • SetAttachedDataAndPutBack
    Added in 8.1.4

Workbins

  • SetLastCalledAgentUCS

UCS

  • StartPreviewRecordOutbound
Outbound
  • TeamCommunicatorAddToFavorite
  • TeamCommunicatorModifyFavorite
  • TeamCommunicatorOpenInteraction
Windows
  • TeamLeadEndMonitoring
  • TeamLeadEndMonitoringChat
  • TeamLeadEndMonitoringVoice
  • TeamLeadMonitorAll
  • TeamLeadSetSupervisorBargeInChat
  • TeamLeadSetSupervisorBargeInVoice
  • TeamLeadSetSupervisorCoachChat
  • TeamLeadSetSupervisorCoachVoice
  • TeamLeadSetSupervisorMuteVoice
  • TeamLeadStopMonitor
Supervision
  • ToasterAcceptPreview
  • ToasterDeclinePreview
  • ToasterInteractionAccept
  • ToasterInteractionDecline
  • ToasterInteractionEmailAccept
  • ToasterInteractionEmailDecline
  • ToasterInteractionIMAccept
  • ToasterInteractionIMReject
  • ToasterInteractionOpenMediaAccept
  • ToasterInteractionOpenMediaDecline
  • ToasterInteractionPreviewAccept
  • ToasterInteractionPreviewDecline
  • ToasterShowBroadcastMessage
Windows
  • UpdateOutboundRecord

Outbound

  • WindowClose
  • WindowInteractionClose
Windows
  • WorkbinPreSelectedByName
  • WorkbinPullInteraction
  • WorkbinPushInteraction
  • WorkbinSelected

Workbins

This page was last edited on March 22, 2013, at 15:16.

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