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Interactions Window

Tip

If you want to highlight the functional areas in the Workspace UI with the red boxes and descriptions shown in the screen shots in this topic, on a non-production developer workstation, configure the value of the keyboard.shortcut.action.test hidden developer option to a keyboard short cut, such as: Ctrl+P. When you press the keyboard shortcut, the functional areas are highlighted.

DevGuide2.png Purpose: Presents for the Interactions window, the list of default views and regions that your application can customize.

Window: InteractionsWindow

Available since: 8.0.1; updated in: 8.1.1, 8.1.2, 8.1.3, 8.1.4

The main window displays the given interaction and the associated cases; it contains the following views and regions:

  • Window: IInteractionsWindowView (IInteractionsWindow) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
    • Region: CasesRegion (Multi-view)
      • View: CaseView (ICaseView)<ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
        • Region: CaseViewSideButtonRegion (Multi-view)
          • View: InteractionContainerSideButtonView (IInteractionContainerSideButtonView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
          • View: SRLSideButtonView (ISRLSideButtonView) <ref name="StandarResponse">Genesyslab.Desktop.Modules.StandarResponse</ref>
        • Region: InteractionsErrorRegion
          • View: InteractionsErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
        • Region: CaseDataRegion
          • View: CaseDataView (ICaseDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
            • Region: UpdateCaseDataRegion
              • View: UpdateCaseDataView (IGenericDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
        • Region: ConsultationBundlesRegion (Multi-view)
          • View: MainBundleView (IMainBundleView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
            • Region: MainBundleRegion
              • View: BundleView (IBundleView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                • Region: BundlePartyRegion
                  • View: BundlePartyView (IBundlePartyView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                    • Region: PartyRegion (Multi-view)
                      • View: PartyView (IPartyView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                        • Region: CustomBundlePartyRegion (Multi-view)
                          • View: IScreenRecordingMonitorView (IScreenRecordingMonitorView) <ref name="ActiveRecording>">Genesyslab.Desktop.Modules.ActiveRecording</ref>
                          • View: InteractionQueueView (IInteractionQueueView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
                          • View: ContactNotificationView (IContactNotificationView) <ref name="Contacts" />
                • Region: BundleToolbarContainerRegion
                  • View: BundleToolbarView (IBundleToolbarView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                    • Region: BundleCustomButtonRegion (Multi-view)
                      • View: DonePullPreviewToolbarView (IDonePullPreviewToolbarView) <ref name="Outbound">Genesyslab.Desktop.Modules.Outbound</ref>
                      • View: RescheduleToolbarView (IRescheduleToolbarView) <ref name="Outbound">Genesyslab.Desktop.Modules.Outbound</ref>
                      • View: IxnMonitor (IIxnMonitor) <ref name="ActiveRecording">Genesyslab.Desktop.Modules.ActiveRecording</ref>
                        Deprecated in: 8.1.4
                      • View: InteractionCallbackRescheduleToolbarView (IInteractionCallbackRescheduleToolbarView) <ref name="Callback">Genesyslab.Desktop.Modules.Callback</ref>
                  • View: InteractionCallbackToolbarView (IInteractionCallbackToolbarView) <ref name="Callback">Genesyslab.Desktop.Modules.Callback</ref>
                  • View: TeamLeadToolbarView (ITeamLeadToolbarView) <ref name="TeamLead">Genesyslab.Desktop.Modules.TeamLead</ref>
                  • View: InteractionSmsToolbarView (IInteractionSmsToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                  • View: InteractionInboundEmailToolbarView (IInteractionInboundEmailToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                  • View: InteractionOutboundEmailToolbarView (IInteractionOutboundEmailToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                  • View: InteractionChatToolbarView (IInteractionChatToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                  • View: InteractionChatConsultToolbarView (IInteractionChatConsultToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                  • View: InteractionIMToolbarView (IInteractionIMToolbarView) <ref name="Voice">Genesyslab.Desktop.Modules.Voice</ref>
                  • View: InteractionPreviewToolbarView (IInteractionPreviewToolbarView) <ref name="Outbound">Genesyslab.Desktop.Modules.Outbound</ref>
                  • View: InteractionVoiceToolbarView (IInteractionVoiceToolbarView) <ref name="Voice">Genesyslab.Desktop.Modules.Voice</ref>
                    • Region: InteractionVoiceCustomButtonRegion (Multi-view)
                      • View: SIPMonitor (ISIPMonitor) <ref name="ActiveRecording">Genesyslab.Desktop.Modules.ActiveRecording</ref>
                      • View: SIPEndpointSoundView (ISIPEndpointSoundView) <ref name="SIPEndpointCommunication">Genesyslab.Desktop.Modules.SIPEndpointCommunication</ref>
                        Deprecated in: 8.1.4
                      • View: IxnMonitor (IIxnMonitor) <ref name="ActiveRecording">Genesyslab.Desktop.Modules.ActiveRecording</ref>
                        Available since: 8.1.4
                  • View: InteractionWorkItemToolbarView (IInteractionWorkItemToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                    • Region: CustomWorkItemToolBarRegion (Multi-view)
                • Region: CustomInfoOnInteractionsBundleRegion (Multi-view)
                  • View: OutboundRecordView (IOutboundRecordView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                    • Region: UpdateOutboundFieldsRegion
                      • View: UpdateOutboundFieldsView (IGenericDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                  • View: InteractionCallbackInformationView (IInteractionCallbackInformationView) <ref name="Callback">Genesyslab.Desktop.Modules.Callback</ref>
                    • Region: CallbackInformationRegion
                      • View: CallbackInformationView (IGenericDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                • Region: InteractionsBundleRegion (Multi-view)
                  • View: SmsView (ISmsView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                  • View: InboundEmailView (IInboundEmailView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                    • Region: EmailAttachmentsContentControlRegion
                      • View: AttachmentView EmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                  • View: OutboundEmailView (IOutboundEmailView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                    • Region: OutboundEmailAttachmentsContentControlRegion
                      • View: AttachmentViewOutboundEmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                  • View: ChatView (IChatView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                  • View: IMView (IIMCallView) <ref name="Voice">Genesyslab.Desktop.Modules.Voice</ref>
                  • View: WorkItemView (IWorkItemView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
            • Region: InteractionDetailsRegion (Multi-view)
              • View: DispositionsView (IDispositionsView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                • Region: InteractionDetailsDispositionsRegion (Multi-view)
                  • View: OutboundDispositionView (IOutboundDispositionView) <ref name="Outbound">Genesyslab.Desktop.Modules.Outbound</ref>
                  • View: DispositionCodeView (IDispositionCodeView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
              • View: NotepadViewNotepadVoiceNotepadView (INotepadView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
          • View: BundleView (IBundleView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
            • Region: BundlePartyRegion
              Added in: 8.1.3
              • View: BundlePartyView (IBundlePartyView) <ref name="Windows" />
                • Region: PartyRegion (Multi-view)
                  • View: PartyView (IPartyView) <ref name="Windows" />
                    • Region: CustomBundlePartyRegion (Multi-view)
                      • View: IScreenRecordingMonitorView (IScreenRecordingMonitorView) <ref name="ActiveRecording" />
                      • View: InteractionQueueView (IInteractionQueueView) <ref name="Contacts" />
                      • View: ContactNotificationView (IContactNotificationView) <ref name="Contacts" />
            • Region: BundleToolbarContainerRegion
              • View: TeamLeadToolbarView (ITeamLeadToolbarView) <ref name="TeamLead" />
              • View: InteractionPreviewToolbarView (IInteractionPreviewToolbarView) <ref name="Outbound" />
              • View: InteractionCallbackToolbarView (IInteractionCallbackToolbarView) <ref name="Callback" />
              • View: InteractionSmsToolbarView (IInteractionSmsToolbarView) <ref name="OpenMedia" />
              • View: InteractionWorkItemToolbarView (IInteractionWorkItemToolbarView) <ref name="OpenMedia" />
                • Region: CustomWorkItemToolBarRegion (Multi-view)
              • View: InteractionOutboundEmailToolbarView (IInteractionOutboundEmailToolbarView) <ref name="OpenMedia" />
              • View: InteractionInboundEmailToolbarView (IInteractionInboundEmailToolbarView) <ref name="OpenMedia" />
              • View: BundleToolbarView (IBundleToolbarView) <ref name="Windows" />
                • Region: BundleCustomButtonRegion (Multi-view)
                  • View: InteractionCallbackRescheduleToolbarView (IInteractionCallbackRescheduleToolbarView) <ref name="Callback" />
                  • View: DonePullPreviewToolbarView (IDonePullPreviewToolbarView) <ref name="Outbound" />
                  • View: RescheduleToolbarView (IRescheduleToolbarView) <ref name="Outbound" />
              • View: InteractionVoiceToolbarView (IInteractionVoiceToolbarView) <ref name="Voice" />
                • Region: InteractionVoiceCustomButtonRegion (Multi-view)
                  • View: SIPEndpointSoundView (ISIPEndpointSoundView) <ref name="SIPEndpointCommunication" />
                  • View: SIPMonitor (ISIPMonitor) <ref name="ActiveRecording" />
                  • View: IxnMonitor (IIxnMonitor) <ref name="ActiveRecording" />
              • View: InteractionIMToolbarView (IInteractionIMToolbarView) <ref name="Voice" />
              • View: InteractionChatToolbarView (IInteractionChatToolbarView) <ref name="OpenMedia" />
              • View: InteractionChatConsultToolbarView (IInteractionChatConsultToolbarView) <ref name="OpenMedia" />
            • Region: CustomInfoOnInteractionsBundleRegion (Multi-view)
              • View: InteractionCallbackInformationView (IInteractionCallbackInformationView) <ref name="Callback" />
                • Region: CallbackInformationRegion
                  • View: CallbackInformationView (IGenericDataView) <ref name="Windows" />
              • View: OutboundRecordView (IOutboundRecordView) <ref name="Outbound" />
                • Region: UpdateOutboundFieldsRegion
                  • (IGenericDataView) <ref name="Windows" />
            • Region: InteractionsBundleRegion (Multi-view)
              • View: IMView (IIMCallView) <ref name="Voice" />
              • View: ChatView (IChatView) <ref name="OpenMedia" />
              • View: InboundEmailView (IInboundEmailView) <ref name="OpenMedia" />
                • Region: EmailAttachmentsContentControlRegion
                  • View: EmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows" />
              • View: OutboundEmailView (IOutboundEmailView) <ref name="OpenMedia" />
                • Region: OutboundEmailAttachmentsContentControlRegion
                  • View: OutboundEmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows" />
              • View: WorkItemView (IWorkItemView) <ref name="OpenMedia" />
              • View: SmsView (ISmsView) <ref name="OpenMedia" />
        • Region: InteractionDetailsRegion (Multi-view)
          • View: NotepadVoiceNotepadView (INotepadView) <ref name="Windows" />
          • View: DispositionsView (IDispositionsView) <ref name="Windows" />
            • Region: InteractionDetailsDispositionsRegion (Multi-view)
              • View: OutboundDispositionView (IOutboundDispositionView) <ref name="Outbound" />
              • View: DispositionCodeView (IDispositionCodeView) <ref name="Windows" />
      • View: BundleView (IBundleView) <ref name="Windows" />
        • Region: BundlePartyRegion
          • View: BundlePartyView (IBundlePartyView) <ref name="Windows" />
            • Region: PartyRegion (Multi-view)
              • View: PartyView (IPartyView) <ref name="Windows" />
                • Region: CustomBundlePartyRegion (Multi-view)
                  • View: IScreenRecordingMonitorView (IScreenRecordingMonitorView) <ref name="ActiveRecording" />
                  • View: InteractionQueueView (IInteractionQueueView) <ref name="Contacts" />
                  • View: ContactNotificationView (IContactNotificationView) <ref name="Contacts" />
        • Region: BundleToolbarContainerRegion
          • View: TeamLeadToolbarView (ITeamLeadToolbarView) <ref name="TeamLead" />
          • View: InteractionPreviewToolbarView (IInteractionPreviewToolbarView) <ref name="Outbound" />
          • View: InteractionCallbackToolbarView (IInteractionCallbackToolbarView) <ref name="Callback" />
          • View: InteractionSmsToolbarView (IInteractionSmsToolbarView) <ref name="OpenMedia" />
          • View: InteractionWorkItemToolbarView (IInteractionWorkItemToolbarView) <ref name="OpenMedia" />
            • Region: CustomWorkItemToolBarRegion (Multi-view)
          • View: InteractionOutboundEmailToolbarView (IInteractionOutboundEmailToolbarView) <ref name="OpenMedia" />
          • View: InteractionInboundEmailToolbarView (IInteractionInboundEmailToolbarView) <ref name="OpenMedia" />
          • View: BundleToolbarView (IBundleToolbarView) <ref name="Windows" />
            • Region: BundleCustomButtonRegion (Multi-view)
              • View: InteractionCallbackRescheduleToolbarView (IInteractionCallbackRescheduleToolbarView) <ref name="Callback" />
              • View: DonePullPreviewToolbarView (IDonePullPreviewToolbarView) <ref name="Outbound" />
              • View: RescheduleToolbarView (IRescheduleToolbarView) <ref name="Outbound" />
          • View: InteractionVoiceToolbarView (IInteractionVoiceToolbarView) <ref name="Voice" />
            • Region: InteractionVoiceCustomButtonRegion (Multi-view)
              • View: SIPEndpointSoundView (ISIPEndpointSoundView) <ref name="SIPEndpointCommunication" />
              • View: SIPMonitor (ISIPMonitor) <ref name="ActiveRecording" />
              • View: IxnMonitor (IIxnMonitor) <ref name="ActiveRecording" />
          • View: InteractionIMToolbarView (IInteractionIMToolbarView) <ref name="Voice" />
          • View: InteractionChatToolbarView (IInteractionChatToolbarView) <ref name="OpenMedia" />
          • View: InteractionChatConsultToolbarView (IInteractionChatConsultToolbarView) <ref name="OpenMedia" />
        • Region: CustomInfoOnInteractionsBundleRegion (Multi-view)
          • View: InteractionCallbackInformationView (IInteractionCallbackInformationView) <ref name="Callback" />
            • Region: CallbackInformationRegion
              • View: CallbackInformationView (IGenericDataView) <ref name="Windows" />
          • View: OutboundRecordView (IOutboundRecordView) <ref name="Outbound" />
            • Region: UpdateOutboundFieldsRegion
              • View: UpdateOutboundFieldsView (IGenericDataView) <ref name="Windows" />
        • Region: InteractionsBundleRegion (Multi-view)
          • View: IMView (IIMCallView) <ref name="Voice" />
          • View: ChatView (IChatView) <ref name="OpenMedia" />
          • View: InboundEmailView (IInboundEmailView) <ref name="OpenMedia" />
            • Region: EmailAttachmentsContentControlRegion
              • View: EmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows" />
          • View: OutboundEmailView (IOutboundEmailView) <ref name="OpenMedia" />
            • Region: OutboundEmailAttachmentsContentControlRegion
              • View: OutboundEmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows" />
          • View: WorkItemView (IWorkItemView) <ref name="OpenMedia" />
          • View: SmsView (ISmsView) <ref name="OpenMedia" />
      • Region: InteractionWorksheetRegion
        • View: InteractionContainerView (IInteractionContainerView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
          • Region: AssignContactDirectoryRegion (Multi-view)
            • View: AssignContactDirectoryView (IContactDirectoryView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
              • Region: ContactDirectoryErrorRegion
                • View: ContactDirectoryErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
          • Region: CaseContactRegion (Multi-view)
            • View: InteractionContactInformationView (IContactInformationView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
              • Region: ContactInformationErrorRegion
                • View: ContactInformationErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
            • View: InteractionContactHistoryView (IMyContactHistoryView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
              • Region: ContactHistoryErrorRegion
                • View: ContactHistoryErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
              • Region: ContactTabBottomHistoryMultiRegion (Multi-view)
                • View: ContactDetailView (IContactDetailView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
                  • Region: ContactDetailRegion
                    • View: FormerContactDetailContentView (IFormerContactDetailContentView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
                      • Region: ControlListAttachmentRegion
                        • View: ControlListAttachmentView (IAttachmentView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                    • View: CallbackContactDetailContentView (ICallbackContactDetailContentView) <ref name="Callback" />
                      Added in: 8.1.4
                      • Region: ContactDetailCallbackInformationRegion
                        • View: ContactDetailCallbackInformationView (IGenericDataView) <ref name="Windows"/>
                    • View: OpenMediaContactDetailContentView (IContactDetailContentViewIOpenMediaContactDetailContentView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                      • Region: ControlListAttachmentRegion
                        • View: ControlListAttachmentView (IAttachmentView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                • View: <ContactHistoryNotepadView (INotepadView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                • View: ContactHistoryCaseDataView (IStaticCaseDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                  • Region: StaticCaseDataRegion
                    • View: StaticCaseDataView (IGenericDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                  • Region: StaticDispositionCodeRegion
                    • View: StaticDispositionCodeView (IGenericDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
        • View: ResponsesView (IResponsesView) <ref name="StandardResponse">Genesyslab.Desktop.Modules.StandarResponse</ref>
          • Region: ResponsesErrorRegion
            • View: ResponsesErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
          • Region: ResponseAttachmentsContentControlRegion
            • View: AttachmentViewResponseAttachmentsContentControlView (IAttachmentView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
The complete view and the main inner views and regions of the IInteractionWindow.

References

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This page was last edited on October 2, 2018, at 13:22.
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