Jump to: navigation, search

Interactions Window

Tip

If you want to highlight the functional areas in the Workspace UI with the red boxes and descriptions shown in the screen shots in this topic, on a non-production developer workstation, configure the value of the keyboard.shortcut.action.test hidden developer option to a keyboard short cut, such as: Ctrl+P. When you press the keyboard shortcut, the functional areas are highlighted.

DevGuide2.png Purpose: Presents for the Interactions window, the list of default views and regions that your application can customize.

Window: InteractionsWindow

Available since: 8.0.1; updated in: 8.1.1, 8.1.2, 8.1.3, 8.1.4

The main window displays the given interaction and the associated cases; it contains the following views and regions:

  • Window: IInteractionsWindowView (IInteractionsWindow) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
    • Region: CasesRegion (Multi-view)
      • View: CaseView (ICaseView)<ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
        • Region: CaseViewSideButtonRegion (Multi-view)
          • View: InteractionContainerSideButtonView (IInteractionContainerSideButtonView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
          • View: SRLSideButtonView (ISRLSideButtonView) <ref name="StandarResponse">Genesyslab.Desktop.Modules.StandarResponse</ref>
        • Region: InteractionsErrorRegion
          • View: InteractionsErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
        • Region: CaseDataRegion
          • View: CaseDataView (ICaseDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
            • Region: UpdateCaseDataRegion
              • View: UpdateCaseDataView (IGenericDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
        • Region: ConsultationBundlesRegion (Multi-view)
          • View: MainBundleView (IMainBundleView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
            • Region: MainBundleRegion
              • View: BundleView (IBundleView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                • Region: BundlePartyRegion
                  • View: BundlePartyView (IBundlePartyView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                    • Region: PartyRegion (Multi-view)
                      • View: PartyView (IPartyView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                        • Region: CustomBundlePartyRegion (Multi-view)
                          • View: IScreenRecordingMonitorView (IScreenRecordingMonitorView) <ref name="ActiveRecording>">Genesyslab.Desktop.Modules.ActiveRecording</ref>
                          • View: InteractionQueueView (IInteractionQueueView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
                          • View: ContactNotificationView (IContactNotificationView) <ref name="Contacts" />
                • Region: BundleToolbarContainerRegion
                  • View: BundleToolbarView (IBundleToolbarView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                    • Region: BundleCustomButtonRegion (Multi-view)
                      • View: DonePullPreviewToolbarView (IDonePullPreviewToolbarView) <ref name="Outbound">Genesyslab.Desktop.Modules.Outbound</ref>
                      • View: RescheduleToolbarView (IRescheduleToolbarView) <ref name="Outbound">Genesyslab.Desktop.Modules.Outbound</ref>
                      • View: IxnMonitor (IIxnMonitor) <ref name="ActiveRecording">Genesyslab.Desktop.Modules.ActiveRecording</ref>
                        Deprecated in: 8.1.4
                      • View: InteractionCallbackRescheduleToolbarView (IInteractionCallbackRescheduleToolbarView) <ref name="Callback">Genesyslab.Desktop.Modules.Callback</ref>
                  • View: InteractionCallbackToolbarView (IInteractionCallbackToolbarView) <ref name="Callback">Genesyslab.Desktop.Modules.Callback</ref>
                  • View: TeamLeadToolbarView (ITeamLeadToolbarView) <ref name="TeamLead">Genesyslab.Desktop.Modules.TeamLead</ref>
                  • View: InteractionSmsToolbarView (IInteractionSmsToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                  • View: InteractionInboundEmailToolbarView (IInteractionInboundEmailToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                  • View: InteractionOutboundEmailToolbarView (IInteractionOutboundEmailToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                  • View: InteractionChatToolbarView (IInteractionChatToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                  • View: InteractionChatConsultToolbarView (IInteractionChatConsultToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                  • View: InteractionIMToolbarView (IInteractionIMToolbarView) <ref name="Voice">Genesyslab.Desktop.Modules.Voice</ref>
                  • View: InteractionPreviewToolbarView (IInteractionPreviewToolbarView) <ref name="Outbound">Genesyslab.Desktop.Modules.Outbound</ref>
                  • View: InteractionVoiceToolbarView (IInteractionVoiceToolbarView) <ref name="Voice">Genesyslab.Desktop.Modules.Voice</ref>
                    • Region: InteractionVoiceCustomButtonRegion (Multi-view)
                      • View: SIPMonitor (ISIPMonitor) <ref name="ActiveRecording">Genesyslab.Desktop.Modules.ActiveRecording</ref>
                      • View: SIPEndpointSoundView (ISIPEndpointSoundView) <ref name="SIPEndpointCommunication">Genesyslab.Desktop.Modules.SIPEndpointCommunication</ref>
                        Deprecated in: 8.1.4
                      • View: IxnMonitor (IIxnMonitor) <ref name="ActiveRecording">Genesyslab.Desktop.Modules.ActiveRecording</ref>
                        Available since: 8.1.4
                  • View: InteractionWorkItemToolbarView (IInteractionWorkItemToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                    • Region: CustomWorkItemToolBarRegion (Multi-view)
                • Region: CustomInfoOnInteractionsBundleRegion (Multi-view)
                  • View: OutboundRecordView (IOutboundRecordView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                    • Region: UpdateOutboundFieldsRegion
                      • View: UpdateOutboundFieldsView (IGenericDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                  • View: InteractionCallbackInformationView (IInteractionCallbackInformationView) <ref name="Callback">Genesyslab.Desktop.Modules.Callback</ref>
                    • Region: CallbackInformationRegion
                      • View: CallbackInformationView (IGenericDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                • Region: InteractionsBundleRegion (Multi-view)
                  • View: SmsView (ISmsView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                  • View: InboundEmailView (IInboundEmailView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                    • Region: EmailAttachmentsContentControlRegion
                      • View: AttachmentView EmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                  • View: OutboundEmailView (IOutboundEmailView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                    • Region: OutboundEmailAttachmentsContentControlRegion
                      • View: AttachmentViewOutboundEmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                  • View: ChatView (IChatView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                  • View: IMView (IIMCallView) <ref name="Voice">Genesyslab.Desktop.Modules.Voice</ref>
                  • View: WorkItemView (IWorkItemView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
            • Region: InteractionDetailsRegion (Multi-view)
              • View: DispositionsView (IDispositionsView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                • Region: InteractionDetailsDispositionsRegion (Multi-view)
                  • View: OutboundDispositionView (IOutboundDispositionView) <ref name="Outbound">Genesyslab.Desktop.Modules.Outbound</ref>
                  • View: DispositionCodeView (IDispositionCodeView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
              • View: NotepadViewNotepadVoiceNotepadView (INotepadView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
          • View: BundleView (IBundleView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
            • Region: BundlePartyRegion
              Added in: 8.1.3
              • View: BundlePartyView (IBundlePartyView) <ref name="Windows" />
                • Region: PartyRegion (Multi-view)
                  • View: PartyView (IPartyView) <ref name="Windows" />
                    • Region: CustomBundlePartyRegion (Multi-view)
                      • View: IScreenRecordingMonitorView (IScreenRecordingMonitorView) <ref name="ActiveRecording" />
                      • View: InteractionQueueView (IInteractionQueueView) <ref name="Contacts" />
                      • View: ContactNotificationView (IContactNotificationView) <ref name="Contacts" />
            • Region: BundleToolbarContainerRegion
              • View: TeamLeadToolbarView (ITeamLeadToolbarView) <ref name="TeamLead" />
              • View: InteractionPreviewToolbarView (IInteractionPreviewToolbarView) <ref name="Outbound" />
              • View: InteractionCallbackToolbarView (IInteractionCallbackToolbarView) <ref name="Callback" />
              • View: InteractionSmsToolbarView (IInteractionSmsToolbarView) <ref name="OpenMedia" />
              • View: InteractionWorkItemToolbarView (IInteractionWorkItemToolbarView) <ref name="OpenMedia" />
                • Region: CustomWorkItemToolBarRegion (Multi-view)
              • View: InteractionOutboundEmailToolbarView (IInteractionOutboundEmailToolbarView) <ref name="OpenMedia" />
              • View: InteractionInboundEmailToolbarView (IInteractionInboundEmailToolbarView) <ref name="OpenMedia" />
              • View: BundleToolbarView (IBundleToolbarView) <ref name="Windows" />
                • Region: BundleCustomButtonRegion (Multi-view)
                  • View: InteractionCallbackRescheduleToolbarView (IInteractionCallbackRescheduleToolbarView) <ref name="Callback" />
                  • View: DonePullPreviewToolbarView (IDonePullPreviewToolbarView) <ref name="Outbound" />
                  • View: RescheduleToolbarView (IRescheduleToolbarView) <ref name="Outbound" />
              • View: InteractionVoiceToolbarView (IInteractionVoiceToolbarView) <ref name="Voice" />
                • Region: InteractionVoiceCustomButtonRegion (Multi-view)
                  • View: SIPEndpointSoundView (ISIPEndpointSoundView) <ref name="SIPEndpointCommunication" />
                  • View: SIPMonitor (ISIPMonitor) <ref name="ActiveRecording" />
                  • View: IxnMonitor (IIxnMonitor) <ref name="ActiveRecording" />
              • View: InteractionIMToolbarView (IInteractionIMToolbarView) <ref name="Voice" />
              • View: InteractionChatToolbarView (IInteractionChatToolbarView) <ref name="OpenMedia" />
              • View: InteractionChatConsultToolbarView (IInteractionChatConsultToolbarView) <ref name="OpenMedia" />
            • Region: CustomInfoOnInteractionsBundleRegion (Multi-view)
              • View: InteractionCallbackInformationView (IInteractionCallbackInformationView) <ref name="Callback" />
                • Region: CallbackInformationRegion
                  • View: CallbackInformationView (IGenericDataView) <ref name="Windows" />
              • View: OutboundRecordView (IOutboundRecordView) <ref name="Outbound" />
                • Region: UpdateOutboundFieldsRegion
                  • (IGenericDataView) <ref name="Windows" />
            • Region: InteractionsBundleRegion (Multi-view)
              • View: IMView (IIMCallView) <ref name="Voice" />
              • View: ChatView (IChatView) <ref name="OpenMedia" />
              • View: InboundEmailView (IInboundEmailView) <ref name="OpenMedia" />
                • Region: EmailAttachmentsContentControlRegion
                  • View: EmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows" />
              • View: OutboundEmailView (IOutboundEmailView) <ref name="OpenMedia" />
                • Region: OutboundEmailAttachmentsContentControlRegion
                  • View: OutboundEmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows" />
              • View: WorkItemView (IWorkItemView) <ref name="OpenMedia" />
              • View: SmsView (ISmsView) <ref name="OpenMedia" />
        • Region: InteractionDetailsRegion (Multi-view)
          • View: NotepadVoiceNotepadView (INotepadView) <ref name="Windows" />
          • View: DispositionsView (IDispositionsView) <ref name="Windows" />
            • Region: InteractionDetailsDispositionsRegion (Multi-view)
              • View: OutboundDispositionView (IOutboundDispositionView) <ref name="Outbound" />
              • View: DispositionCodeView (IDispositionCodeView) <ref name="Windows" />
      • View: BundleView (IBundleView) <ref name="Windows" />
        • Region: BundlePartyRegion
          • View: BundlePartyView (IBundlePartyView) <ref name="Windows" />
            • Region: PartyRegion (Multi-view)
              • View: PartyView (IPartyView) <ref name="Windows" />
                • Region: CustomBundlePartyRegion (Multi-view)
                  • View: IScreenRecordingMonitorView (IScreenRecordingMonitorView) <ref name="ActiveRecording" />
                  • View: InteractionQueueView (IInteractionQueueView) <ref name="Contacts" />
                  • View: ContactNotificationView (IContactNotificationView) <ref name="Contacts" />
        • Region: BundleToolbarContainerRegion
          • View: TeamLeadToolbarView (ITeamLeadToolbarView) <ref name="TeamLead" />
          • View: InteractionPreviewToolbarView (IInteractionPreviewToolbarView) <ref name="Outbound" />
          • View: InteractionCallbackToolbarView (IInteractionCallbackToolbarView) <ref name="Callback" />
          • View: InteractionSmsToolbarView (IInteractionSmsToolbarView) <ref name="OpenMedia" />
          • View: InteractionWorkItemToolbarView (IInteractionWorkItemToolbarView) <ref name="OpenMedia" />
            • Region: CustomWorkItemToolBarRegion (Multi-view)
          • View: InteractionOutboundEmailToolbarView (IInteractionOutboundEmailToolbarView) <ref name="OpenMedia" />
          • View: InteractionInboundEmailToolbarView (IInteractionInboundEmailToolbarView) <ref name="OpenMedia" />
          • View: BundleToolbarView (IBundleToolbarView) <ref name="Windows" />
            • Region: BundleCustomButtonRegion (Multi-view)
              • View: InteractionCallbackRescheduleToolbarView (IInteractionCallbackRescheduleToolbarView) <ref name="Callback" />
              • View: DonePullPreviewToolbarView (IDonePullPreviewToolbarView) <ref name="Outbound" />
              • View: RescheduleToolbarView (IRescheduleToolbarView) <ref name="Outbound" />
          • View: InteractionVoiceToolbarView (IInteractionVoiceToolbarView) <ref name="Voice" />
            • Region: InteractionVoiceCustomButtonRegion (Multi-view)
              • View: SIPEndpointSoundView (ISIPEndpointSoundView) <ref name="SIPEndpointCommunication" />
              • View: SIPMonitor (ISIPMonitor) <ref name="ActiveRecording" />
              • View: IxnMonitor (IIxnMonitor) <ref name="ActiveRecording" />
          • View: InteractionIMToolbarView (IInteractionIMToolbarView) <ref name="Voice" />
          • View: InteractionChatToolbarView (IInteractionChatToolbarView) <ref name="OpenMedia" />
          • View: InteractionChatConsultToolbarView (IInteractionChatConsultToolbarView) <ref name="OpenMedia" />
        • Region: CustomInfoOnInteractionsBundleRegion (Multi-view)
          • View: InteractionCallbackInformationView (IInteractionCallbackInformationView) <ref name="Callback" />
            • Region: CallbackInformationRegion
              • View: CallbackInformationView (IGenericDataView) <ref name="Windows" />
          • View: OutboundRecordView (IOutboundRecordView) <ref name="Outbound" />
            • Region: UpdateOutboundFieldsRegion
              • View: UpdateOutboundFieldsView (IGenericDataView) <ref name="Windows" />
        • Region: InteractionsBundleRegion (Multi-view)
          • View: IMView (IIMCallView) <ref name="Voice" />
          • View: ChatView (IChatView) <ref name="OpenMedia" />
          • View: InboundEmailView (IInboundEmailView) <ref name="OpenMedia" />
            • Region: EmailAttachmentsContentControlRegion
              • View: EmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows" />
          • View: OutboundEmailView (IOutboundEmailView) <ref name="OpenMedia" />
            • Region: OutboundEmailAttachmentsContentControlRegion
              • View: OutboundEmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows" />
          • View: WorkItemView (IWorkItemView) <ref name="OpenMedia" />
          • View: SmsView (ISmsView) <ref name="OpenMedia" />
      • Region: InteractionWorksheetRegion
        • View: InteractionContainerView (IInteractionContainerView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
          • Region: AssignContactDirectoryRegion (Multi-view)
            • View: AssignContactDirectoryView (IContactDirectoryView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
              • Region: ContactDirectoryErrorRegion
                • View: ContactDirectoryErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
          • Region: CaseContactRegion (Multi-view)
            • View: InteractionContactInformationView (IContactInformationView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
              • Region: ContactInformationErrorRegion
                • View: ContactInformationErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
            • View: InteractionContactHistoryView (IMyContactHistoryView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
              • Region: ContactHistoryErrorRegion
                • View: ContactHistoryErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
              • Region: ContactTabBottomHistoryMultiRegion (Multi-view)
                • View: ContactDetailView (IContactDetailView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
                  • Region: ContactDetailRegion
                    • View: FormerContactDetailContentView (IFormerContactDetailContentView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
                      • Region: ControlListAttachmentRegion
                        • View: ControlListAttachmentView (IAttachmentView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                    • View: CallbackContactDetailContentView (ICallbackContactDetailContentView) <ref name="Callback" />
                      Added in: 8.1.4
                      • Region: ContactDetailCallbackInformationRegion
                        • View: ContactDetailCallbackInformationView (IGenericDataView) <ref name="Windows"/>
                    • View: OpenMediaContactDetailContentView (IContactDetailContentViewIOpenMediaContactDetailContentView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                      • Region: ControlListAttachmentRegion
                        • View: ControlListAttachmentView (IAttachmentView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                • View: <ContactHistoryNotepadView (INotepadView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                • View: ContactHistoryCaseDataView (IStaticCaseDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                  • Region: StaticCaseDataRegion
                    • View: StaticCaseDataView (IGenericDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                  • Region: StaticDispositionCodeRegion
                    • View: StaticDispositionCodeView (IGenericDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
        • View: ResponsesView (IResponsesView) <ref name="StandardResponse">Genesyslab.Desktop.Modules.StandarResponse</ref>
          • Region: ResponsesErrorRegion
            • View: ResponsesErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
          • Region: ResponseAttachmentsContentControlRegion
            • View: AttachmentViewResponseAttachmentsContentControlView (IAttachmentView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>

</ul>

The complete view and the main inner views and regions of the IInteractionWindow.

References

<references />

This page was last modified on October 2, 2018, at 06:22.

Feedback

Comment on this article:

blog comments powered by Disqus