Outbound

Purpose: To provide information about customizable commands. Available since: 8.1.100.14 Updated in: 8.1.300.17

Learn about Outbound Commands

These commands manage outbound operations on campaigns, interactions, chains and records.

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Chains and Records

The following commands cover:

Available since: 8.1.100.14

Default Commands	Parameters
Chain CampaignGetPreviewRecord
GetOutboundPreviewRecord	CommandParameter: ICampaign<ref name="ICampaign">Genesyslab.Enterprise.Model.Interaction.ICampaign</ref>
Chain CancelOutboundChain
UpdateOutboundRecord	CommandParameter: IInteraction<ref name="IInteraction">Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction</ref>
CancelOutboundChain
Chain ClosePullPreviewRecord
RescheduleOutboundRecord	CommandParameter: IInteraction<ref name="IInteraction">_</ref>
CancelOutboundChain
RejectOutboundRecord
MarkProcessedOutboundChain	CommandParameter: IInteraction<ref name="IInteraction">_</ref>
ClosePullPreviewRecord	CommandParameter: IInteractionPullPreview<ref name="IInteractionPullPreview">Genesyslab.Desktop.Modules.Outbound.Model.Interactions.IInteractionPullPreview</ref>
GetOutboundPreviewRecord Deprecated since 8.1.300.17	CommandParameter: ICampaign<ref name="ICampaign">_</ref>
Chain MarkProcessedOutboundChain
MarkProcessedOutboundChain	CommandParameter: IInteraction<ref name="IInteraction">_</ref>
Chain PossibleToClosePullPreview
PossibleToClosePullPreview
Chain PossibleToClosePushPreview
PossibleToClosePushPreview
Chain RejectOutboundChain
UpdateOutboundRecord	CommandParameter: IInteraction<ref name="IInteraction">_</ref>
RejectOutboundChain
Chain StartPreviewRecordOutbound
StartPreviewRecord
Chain UpdateOutboundRecord
UpdateOutboundRecord	CommandParameter: IInteraction<ref name="IInteraction">_</ref>

Managing Outbound Interactions

Default Commands	Parameters
Chain InteractionPushPreviewAccept
AcceptPushPreview	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia">Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.IInteractionOpenMedia</ref> Extensions: KeyValueCollection<ref name="KeyValueCollection">Genesyslab.Enterprise.Commons.Collections.KeyValueCollection</ref>
Chain InteractionPushPreviewDecline
DeclinePushPreview	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia"/> Reasons: KeyValueCollection<ref name="KeyValueCollection">Genesyslab.Enterprise.Commons.Collections.KeyValueCollection</ref> Extensions: KeyValueCollection<ref name="KeyValueCollection"/>
Chain InteractionPushPreviewWorkflow
Workflow	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia"/> Workflow: String<ref name="String">System.String</ref> Reasons: KeyValueCollection<ref name="KeyValueCollection" /> Extensions: KeyValueCollection<ref name="KeyValueCollection" />
RescheduleOutboundRecord Available since: 8.1.200.16	CommandParameter: IInteraction<ref name="IInteraction"/>
CancelOutboundChain
RejectOutboundRecord
MarkProcessedOutboundChain Available since: 8.1.200.16	CommandParameter: IInteraction<ref name="IInteraction">_</ref>
ClosePushPreviewRecord	CommandParameter: IInteractionPushPreview<ref name="IInteractionPushPreview">Genesyslab.Desktop.Modules.Outbound.Model.Interactions.IInteractionPushPreview</ref>
Commands common to all interactions
Chain InteractionSetAttachedDataWithDelay
SetAttachedData	CommandParameter: IInteraction<ref name="IInteraction" /> AttachedData: KeyValueCollection<ref name="KeyValueCollection" />
Chain BundleClose
GetAttachedDataInformationUCS	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" > Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle</ref>
UpdateNotePadForVoice Available since: 8.1.300.17	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
ResetInteractionChatConsultation	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
IsContactModified Available since: 8.1.4	CaseId: String<ref name="String" />
IsPossibleToClose	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
CompleteDispositionCodeOnBundle	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
Close	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
StopInteractionVoiceUCS	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
GetOutboundPreviewRecord	CommandParameter: ICampaign<ref name="ICampaign" > Genesyslab.Enterprise.Model.Interaction.ICampaign</ref>

References

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