Workbins

Purpose: To provide information about customizable commands.

Learn about Workbin Commands

These commands manage selections in workbins.

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Workbin Selections

The following commands cover:

• Selections in workbins;
• Push and Pull interactions.

Chains of Commands to Manage Workbin Selections

Default Commands	Parameters
Chain InteractionFilterSelected Added in 8.1.4
InteractionFilterSelected	WorkbinName: string<ref name="string" >System.string</ref> WorkbinNameDisplay: string<ref name="string" /> WorkbinGroupName: string<ref name="string" /> WorkbinGroupNameDisplay: string<ref name="string" />
Chain InteractionPossibleToMoveToWorkbin Added in 8.1.4
IsContactModified Added in 8.1.4	CaseId: String<ref name="String" >System.String</ref>
IsWorkbinDestinationDefined	WorkbinId: String<ref name="String" /> WorkbinOptionName: String<ref name="String" /> CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" >Genesyslab.Desktop.Modules.OpenMedia.Model.Interaction.IInteractionOpenMedia</ref>
Chain InteractionManagementMarkDone Added in 8.1.4
MediaTypeMarkDone	mediaType: String<ref name="String" />
Chain InteractionManagementMoveToQueueById Added in 8.1.4
Confirm	ActionToConfirm: String<ref name="String" /> ConfirmParentWindow: Window<ref name="Window" > System.Window.Window</ref>
PlaceInQueue	CommandParameter: String<ref name="String" /> Destination: String<ref name="String" />
AddRecentCall	RecentIndex: ObjectTC<ref name="ObjectTC" >Genesyslab.Desktop.Modules.TeamCommunicator.ObjectTC</ref>
Chain InteractionManagementMoveToWorkbinById Added in 8.1.4
Confirm	ActionToConfirm: String<ref name="String" /> ConfirmParentWindow: Window<ref name="Window" />
MoveToWorkbin	CommandParameter: String<ref name="String" /> DestinationId: String<ref name="String" /> DestinationParameter: String<ref name="String" />
AddRecentCall	RecentIndex: ObjectTC<ref name="ObjectTC" />
Chain InteractionManagementSetAttachedData Added in 8.1.4
TeamLeadSetAttachedData	CommandParameter: String<ref name="String" />
Chain MultipleInteractionsActionFromWorkbinById Added in 8.1.4
Confirm	ConfirmMessageText: String<ref name="String" /> ConfirmParentWindow: Window<ref name="Window" />
MultipleInteractionsCommand	nbInteractions: Int32<ref name="Int32" > System.Int32</ref> interactionId + i: String<ref name="String" /> mediaType + i: String<ref name="String" /> BasicActionName: String<ref name="String" /> SingleActionChainOfCommandName: String<ref name="String" />
Chain SetAttachedDataAndPutBack Added in 8.1.4
EsdkSetAttachedData	CommandParameter: IOpenMediaInteraction<ref name="IOpenMediaInteraction" > Genesyslab.Enterprise.Model.Interaction.IOpenMediaInteraction</ref> UserData: KeyValueCollection<ref name="KeyValueCollection" >Genesyslab.Enterprise.Commons.Collections.KeyValueCollection</ref>
PutBack
UpdateCaseDataInteractionsFilter	CommandParameter: IOpenMediaInteraction<ref name="IOpenMediaInteraction" /> UserData: KeyValueCollection<ref name="KeyValueCollection" /> ParentView: IWorkbinsView<ref name="IWorkbinsView" >Genesyslab.Desktop.Modules.OpenMedia.View.WorkbinsView.IWorkbinsView</ref>
Chain WorkbinPreSelectedByName
ShowSelectedDetail
Chain WorkbinPullInteraction
ShowSelectedDetail
Chain WorkbinPushInteraction
ShowSelectedDetail
Chain WorkbinSelected
NewWorkbinSelected	WorkbinName: string<ref name="string" > System.string</ref> WorkbinNameDisplay: string<ref name="string" /> WorkbinGroupName: string<ref name="string" /> WorkbinGroupNameDisplay: string<ref name="string" />

References

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