Open Media

Purpose: To provide information about customizable commands.

Learn about Open Media Commands

The open media interactions are top level interfaces implemented by e-mail, chat, and work item interactions. The open media commands presented in this page are basic operations which apply to open media interactions by inheritance: e-mail, chat, and workitem interactions. E-Mails, Chat, and Work Items are specific to e-mail, chat, and work items respectively, and present an addition to the commands detailed in this page. You can also use specific Windows which apply to open media interactions in some GUI components.

Important

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Open Media Interactions

Open media commands cover the following features (this list is not exhaustive):

• Accept and decline;
• Place in queue;
• Transfer;
• Move to workbins.

Chains of Commands to Manage Open Media Interactions

Default commands	Parameters
Chain InteractionOpenMediaCanPullInteraction
CanPullInteraction	CommandParameter: Dictionary - Dictionary<string, object>
Chain InteractionOpenMediaClose
IsContactModified	CaseId: String
Close	CommandParameter: IInteractionOpenMedia
Chain InteractionOpenMediaCloseOnOutOfService
UpdateInteractionUCS	CommandParameter: IInteraction - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction
SmsReleaseParty	CommandParameter: IInteractionSms -Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.Sms.IInteractionSms
ReleaseMyParty	CommandParameter: IInteractionChat - Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.Chat.IInteractionChat AfterActionMode: String
CloseConsult	CommandParameter: IInteractionChat
Close	CommandParameter: IInteractionOpenMedia - Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.IInteractionOpenMedia
Chain InteractionOpenMediaConferenceAgent
ConferenceAgent	CommandParameter: IInteractionOpenMedia Visibility: String Destination: String Extensions: KeyValueCollection - Genesyslab.Enterprise.Commons.Collections.KeyValueCollection
Chain InteractionOpenMediaGetInteractionStateById
GetInteractionState	CommandParameter: String
Chain InteractionOpenMediaHandlingTimeout
UpdateInteractionUCS	CommandParameter: IInteraction
SmsReleaseParty	CommandParameter: IInteractionSms
ReleaseMyParty	CommandParameter: IInteractionChat AfterActionMode: String
CloseConsult	CommandParameter: IInteractionChat
Close	CommandParameter: IInteractionOpenMedia
Chain InteractionOpenMediaMoveToQueue
PlaceInQueue	CommandParameter: IInteractionOpenMedia Destination: String Reason: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionOpenMediaMoveToWorkbin
MoveToWorkbin	CommandParameter: IInteractionOpenMedia WorkbinId: String WorkbinParameter: String WorkbinType: WorkbinType - Genesyslab.Platform.OpenMedia.Protocols.OpenMediaAttributes.WorkbinType Deprecated in: 8.5
Chain InteractionOpenMediaPlaceInQueue
UpdateInteractionUCS	CommandParameter: IInteractionOpenMedia NotepadViewModel: INotepadViewModel
IsContactModified	CaseId: String
SaveAttachedData	CommandParameter: IInteraction UserData: KeyValueCollection
SetAutoClose	CommandParameter: IInteractionOpenMedia
PlaceInQueue	CommandParameter: IInteractionOpenMedia Destination: String Reasons: KeyValueCollection Extensions: KeyValueCollection
UpdateContactInformation	CommandParameter: IInteractionOpenMedia
AddRecentCall	RecentIndex: ObjectTC - Genesyslab.Desktop.Modules.TeamCommunicator.ObjectTC
Chain InteractionOpenMediaPullById
PullInteraction	CommandParameter: String queue: String sourceType: String agentId: String
Chain InteractionOpenMediaPullFromWorkbinById
GetInteractionState	CommandParameter: String
CanPullInteraction	CommandParameter: Dictionary
DisplayWarningPullNotPossible	canPullInteraction (result: String)
PullFromWorkbin	CommandParameter: String WorkbinId: String
Chain InteractionOpenMediaUCSStopProcessing
StopProcessing	CommandParameter: String UserData: KeyValueCollection MediaType: String
Chain InteractionOpenMediaUCSUpdate
UpdateInteraction	CommandParameter: IInteraction
Chain InteractionOpenMediaPullFromWorkbinById
GetInteractionState	CommandParameter: String
CanPullInteraction	CommandParameter: Dictionary<string, object>
DisplayWarningPullNotPossible	canPullInteraction (result: String)
PullFromWorkbin	CommandParameter: String QueueId: String
Chain InteractionOpenMediaTransferAgent
SetAutoClose	CommandParameter: IInteractionOpenMedia
RequestSaveNotepad	CommandParameter: IInteraction NotepadViewModel: INotepadViewModel - Genesyslab.Desktop.Modules.Windows.Interactions.INotepadViewModel
TransferAgent	CommandParameter: IInteractionOpenMedia Destination: String Reasons: KeyValueCollection Extensions: KeyValueCollection
AddRecentCall	RecentIndex: ObjectTC
Chain InteractionOpenMediaWorkflow
PromptDone	CommandParameter: IInteractionOpenMedia ConfirmParentWindow: Window - System.Window.Window
Workflow	CommandParameter: IInteractionOpenMedia Workflow: String Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionPossibleToMoveToWorkbin
IsWorkbinDestinationDefined Available since: 8.1.3	WorkbinId: String WorkbinOptionName: String CommandParameter: IInteractionOpenMedia
Chain InteractionInternalConferenceInviteAccept
Accept	CommandParameter: IInteractionOpenMedia Extensions: KeyValueCollection
Chain InteractionInternalConferenceInviteConferenceAgent
ConferenceAgent	CommandParameter: IInteractionInternalConferenceInvite - Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.Invite.IInteractionInternalConferenceInvite Visibility: String Destination: String Extensions: KeyValueCollection
Chain InteractionInternalConferenceInviteDecline
Decline	CommandParameter: IInteractionOpenMedia Reasons: KeyValueCollection Extensions: KeyValueCollection
Close	CommandParameter: IInteractionOpenMedia
Chain InteractionInternalConferenceInvitePull
GetInteractionProperties	CommandParameter: String
Pull	CommandParameter: String Source: String Added in 8.5 OwnerInteractionId: String Added in 8.5
Chain InteractionInternalConferenceInviteSendInvite
SetCollaborationQueueContext	CommandParameter: IInteractionInternalConferenceInvite System.String: Queue, output parameter
SetOwner	CommandParameter: IInteractionInternalConferenceInvite
PlaceInQueueCollaboration	CommandParameter: IInteractionInternalConferenceInvite Queue: String Reason: KeyValueCollection Extensions: KeyValueCollection CorrelatorData: String
Chain InteractionInternalConferenceInviteStopProcessing
StopProcessing	CommandParameter: IIOpenMediaInteraction - Genesyslab.Enterprise.Model.Interaction.IIOpenMediaInteraction Reason: KeyValueCollection Extensions: KeyValueCollection CorrelatorData: String
Chain OpenMediaEsdkInteractionPutBackInOriginalLocation Added in 8.5
PutBack
Commands common to all interactions
Chain InteractionSetAttachedDataWithDelay
SetAttachedData	CommandParameter: IInteraction AttachedData: KeyValueCollection
Chain BundleClose
GetAttachedDataInformationUCS	CommandParameter: IInteractionsBundle - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle
UpdateNotePadForVoice	CommandParameter: IInteractionsBundle
ResetInteractionChatConsultation	CommandParameter: IInteractionsBundle
IsContactModified	CaseId: String
IsPossibleToClose	CommandParameter: IInteractionsBundle
CompleteDispositionCodeOnBundle	CommandParameter: IInteractionsBundle
Close	CommandParameter: IInteractionsBundle
StopInteractionVoiceUCS	CommandParameter: IInteractionsBundle
GetOutboundPreviewRecord	CommandParameter: ICampaign - Genesyslab.Enterprise.Model.Interaction.ICampaign