Resource_Skill Subject Area
This subject area represents the skill resumes of agent resources.
Subject Area Dimensional Model Tables
Table/View | Description |
---|---|
DATE_TIME | Allows facts to be described by attributes of a calendar date and 15-minute interval. |
RESOURCE_ | Allows facts to be described based on the attributes of contact center resources. |
RESOURCE_SKILL_FACT view | Describes an agent's skills and proficiency levels. |
This page was last edited on June 22, 2022, at 21:21.
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